14
Aug 21

Sample for Claim for Over Pricing, Wrong Delivery

Date: ____________________________________

Claimant’s Name: _____________________________

Address of Claimant: __________________________

___________________________

Name of Carrier: _____________________________

Address of Carrier: __________________________

__________________________

This claim for $ ______ (_____________________________ & ____/100 dollars) is made against the carrier named above by _________________________, Claimant, for overcharge in connection with the following shipment(s):

Description of Shipment: ____________________________

Name and address of Shipper: _________________________

Shipped from ____________________________ to ____________________

Final Destination: ______________________ Routed Via ____________

Bill of lading issued by _______________________ (Company) on the ______________ day of _________________, 19___.

Paid freight bill No. _________________ Truck No. _____________ 

And initials ___________________________,

Name and Address of recipient __________________.

Nature of Overcharge: __________________________

DETAILED STATEMENT SHOWING HOW AMOUNT CLAIMED IS DETERMINED

Number of packages __________________, articles  _______________, weight ___________, rate ___________, charges  _____________, amount of overcharge ________________ Dollars.

Authority for rate or classification claimed: __________________________________________

In addition to the information given above, the following documents are submitted in support of this claim:

(___________) 1. Original Bill of lading, if not previously surrendered by carrier.

(___________) 2. Original Paid freight (“expense”) bill.

(___________) 3. Original Invoice or Certified Copy.

(___________) 4. Weight Certificate or certified statement when claim is based on misrouting or valuation.

(___________) 5. Other Particulars obtainable in proof of loss or damage claimed: __________.

Remarks: ________________________________________________________

________________________________________________________________

________________________________________________________________.

The above statement of facts is hereby certified as correct.

Dated: ________________________________.

______________________________________

CLAIMANT

The claimant for Reduced Price – Review List

This review list is provided to inform you about this document in question and assist you with its preparation.  Claims for price reduction are a standard feature of most commercial businesses.  This general format can be adapted to a host of different situations.  The more complete the form appears, the more apt you are to get a reduction in price, whether technically merited or not.

  1. Make multiple copies.  Send one to the signatory by fax and/or mail.  Keep one with the transaction file.  Note a suitable date, such as 7 days later, to follow up by phone to finalize the result.  As with all negotiations, as suggested in our disc of that name, have your end goal in mind when entering into one of these transactions.

29
Nov 10

Welcome to the Area






Example 1: Sample of welcome letter to new movers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Loretto:

Welcome to Austin! On behalf of Hightower Banking, let me say what a pleasure it is to have a new business in the downtown area.

We realize you are busy with the opening of your store, but if we can be of service to you during this move, please, let us know. We are open from 9:00 a.m. to 5:00 p.m. Monday through Friday, and 10:00 a.m. to 2:00 p.m. on Saturday. Our Watercrest location is just one block north of your new store.

We wish you the best of luck in Austin—it is a marvelous city.

Sincerely,

Example 2: Welcome to new movers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Tyrone:

Pompano Shipping would like to welcome you to the Seattle area. We have heard much about your distribution operation, and feel sure you will find the area to your liking, both personally and professionally.

Pompano is currently owned and operated by the Dreux family—known in the metropolitan area for its generous contributions to local charities. We are the largest independent shippers in the area. If there is any way we can assist you, please let us know.

Again, welcome to the area.

Yours Truly,

Example 3: Welcome to new company in area

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Miss Scottsdale:

The Abbott Herald–Times would like to welcome you to our town. Our offices are located on Esther Street, just one block east of the courthouse.

Though a small city paper, the Herald-Times has a strong Sunday business section, in which we feature various local businesses. Perhaps—after you’re settled in—you would consent to an interview? I am sure people would be interested in your homemade aromatherapy candles and soaps.

We look forward to learning more about you.

Sincerely,

Example 4: Neighbor company welcome letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Kingsley:

Valmark Investments would like to welcome your business to our area. We are pleased to see more financial institutions are moving here.

Valmark is the oldest investment firm in Taylorsville, and, like you, we take pride in running a profitable, honest business. Please call if we can be of service.

Sincerely,

Example 5: Welcome to the Area

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Wisteria Lighting & Fixtures is happy to welcome you to Newport. It is exciting to see so many businesses move into the downtown buildings we have helped restore.

All the lighting and fixtures in your new office were provided by Wisteria. If you have any questions concerning your lighting, please call us immediately. We will be happy to accommodate you in any way we can.

Best of luck in your new location.

Cordially,


29
Nov 10

Special Services for New Customers






Example 1: Sample letter of special services to new client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Edgar:

I can’t tell you how pleased we are here at Sandhurst to count your company as one of our new accounts. It was good to hear that all of the office equipment you ordered arrived on time.

I would like to take this opportunity to offer you a free one-year service contract as a way of saying thank you for your business. Our machines rarely have any trouble, but when they do, rest assured we will take care of the problem. We will even replace the entire machine if necessary, at no cost to you.

Again, thank you for choosing Sandhurst.

Yours Truly,

Example 2: Services introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Dickinson:

Thank you for purchasing Bruxelles networking software. We are privileged to have a company as respected as yours as a new account. We will do our best to ensure your satisfaction.

As a small token of our appreciation, we would like to offer you free monthly system checks by one of our trained analysts over the course of the next year. At the beginning of each month we will call to request a convenient appointment time to visit your offices. Such system checks will allow the analysts to monitor the system and make changes based on the needs of your workers.

We look forward to working with you.

Sincerely,

Example 3: Letter to new customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Thibodeaux:

Thank you for doing business with Calumet Supplies. We look forward to supplying you with all of your building materials.

To thank you for opening an account, and because we know how critical your deadlines are, we would like to offer you free next-day air shipping on any replacement order due to damage or loss during shipping, for the next two years.

We are proud to be affiliated with such a respected builder.

Yours Truly,

Example 4: Special services letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Amethyst:

Welcome to Jamison & Heller Art Warehouse. We are honored to have an industrial designer such as yourself allied with our company.

As a token of our appreciation, we would like to offer you free delivery on your first three orders. Simply call in your order, request your delivery date and time, and we will take care of the rest.

We look forward to having the opportunity to create a long and fruitful relationship with you.
Best of luck in all your creative endeavors.

Sincerely,

Example 5: Special Services for New Customers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Antoine:

Thank you for choosing Marquette Printers for your company’s printing needs. We will work hard to ensure your satisfaction.

We would like to offer you a year’s worth of free editing on all documents you bring us. It is our way of thanking you for the opportunity to provide your printing needs.

We look forward to working with you.

Sincerely,


29
Nov 10

Special Offer of New Customer






Example 1: Sample letter of special offer to new client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Costa:

Hudson Technical is honored to be able to count you as one of our customers. We are looking forward to a long and productive relationship with your outlet chain.

To start things off on the right foot, we would like to pay your freight charges for the first three orders you place, at the outlets of your choice. Condor Freight, our regular carriers, will present you with prepaid invoices. Simply have the manager sign them to let us know you received the shipment with no complications.

We hope you will be happy with our services. Feel free to call us any time.

Sincerely,

Example 2: Customer offers letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Royale:

We are pleased you have decided to offer Lavender’s Linens to your clientele. We are sure both you and your customers will be satisfied with the quality of the merchandise.

We are excited to offer you, as a new customer, a 15% discount on all orders totaling $1,000.00 or more for the first year. We hope this will provide you with the opportunity to offer a wide selection of our stock to your patrons.

We are proud to be of service to you.

Yours Truly,

Example 3: Special offer letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Voulray:

Thank you for choosing Brittany Office software for your networking needs. Please remember we are available for any questions you may have concerning your new system.

We routinely upgrade our software, and are happy to be able to offer you these upgrades free of charge. Simply follow the instructions to load the upgrade. A “New Features Bulletin” will accompany each mailing.

Thanks again for choosing Brittany Office!

Sincerely,

Example 4: New customer letters example

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Newhauser:

Thank you for allowing AlexxaTech to provide your electronic service needs. Please keep this service call card in an easy to remember place. Then, each time a service representative comes to work on your equipment, have him initial the appropriate card. After six service calls, you may turn in the card for a $50 rebate, or you can get your next two service calls free of charge.

Be sure to ask for a new card each time you turn one in. This is not a one time offer. This is a service commitment to you.

Sincerely,

Example 5: Special Offer of New Customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Briscoe:

Welcome to Cumberland & Sons!

Cumberland carries a vast array of product lines, and we know choosing from among them can sometimes be difficult. That is why we are offering you your first order, up to $1,000, free. You don’t even have to worry about shipping.

So take your time and peruse our catalog. Consider trying new products out on your customers. After all, this time it won’t cost you anything, and you may happen upon a profitable discovery. We look forward to your order.

Thank you for the opportunity to serve you.

Yours Truly,


29
Nov 10

Offer of New Complimentary Product/Services






Example 1: Example of new product introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Gottschalk:

At Bonnabelle Insurance, customers safety is important. That’s why we are offering a six-week free trial membership in our Automotive Emergency Club. Some of the benefits you receive:

• Free roadside assistance

• Towing to any garage for only $10.00

• Discounts at all Auto Lube Stations and all Mapp’s Automotive Supplies

This offer is good anywhere in the continental US, Alaska, Hawaii, and Canada. If, at the end of six weeks you decide to continue this service, you may do so with a charge of only $15.00 added to your monthly billing statement.

Imagine the comfort of knowing your automotive emergency will be dealt with even if you have no cash readily available. All you need is Bonnabelle’s Automotive Emergency Club card. We’ll never leave you stranded.

Sincerely,

Example 2: Introduction letter for new product

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Dreyfuss:

Thank you for registering your Office Future software package! By registering your software, you have become eligible for free 24-hour technical support, either by calling our toll free number at (800) 369-8630, or by accessing our World Wide Web site at:

http://www.officefuture/helpline.com

You will also be receiving our free monthly magazine, Office Today, which features special offers on products, information on upgrades, and the opportunity to learn about exciting new developments in the world of computers and programs.

Look for your first issue to arrive in February, and thank you for your patronage!

Sincerely,

Example 3: New product sample letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Casey:

I am pleased to offer you this free sample of the new Belle Arte paint kit, complete with instructions and accessories.

We welcome you to try it out—there is no obligation. Our only request is that you give us your feedback, either in a brief note or a quick call to me, letting us know what you think of the kit. You have been a important customer over the years, and I think you know how much we value and respect your opinions about our products.

Sincerely,

Example 4: Product introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Heinz:

When you run a family-owned restaurant, like we do, you get to know the customers who are special, who have been faithful patrons over the years.

You are such customers—having been with us almost every week from the day we opened. Although you may not realize it, this year marks the 10th anniversary of your patronage of our restaurant. We are honored by your loyalty, and proud to know that we have continued to please you.

We would like to offer you a special dinner next Friday. Come prepared to try some new dishes, created especially for you. Your usual table will be waiting. The only thing that will be missing is your check.

We look forward to serving you.

Regards,

Example 5: Letter to client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mickey:

Here is the fixture you ordered from us. I apologize again for you receiving the wrong order. Please feel free to keep the first fixture at no charge.

I have also included five extra halogen lamps with your order, as well as some replacement bulbs, should you need them.

Regards,


29
Nov 10

Notification of New Hours/Location






Example 1: Sample letter to customers to inform new hours

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear David:

It’s official! We are now at our new location in the trendy Warehouse District, at the corner of Magnolia and St. Rose.

While we suffered a temporary set back with the fire that destroyed our previous office last month, we are back stronger and ready to serve you. Our new location has the bonus of increased customer parking, something our old location was sadly lacking.

We are looking forward to working with you again; we have missed the friendly faces at your company.

Give us a call!

Cordially,

Example 2: New timing for customer services letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. McKay:

We are writing to inform you of a change in our customer service department. After tallying the number of calls received each hour, as well as those we received after hours, we have decided to adjust our hours of operation.

Instead of being available from 8:00 a.m. to 5:00 p.m., your service line will now be open from 10:00 a.m. to 10:00 p.m., seven days a week. We hope this will be of greater convenience to you.

Sincerely,

Example 3: Notice to customer of new hour

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Sally & Company:

Effective June 1, we will be open for business at our new location, just off the East Broadway exit of Loop 410. We are excited about our new location and its advantages—convenient location, ample parking, bigger store space!

Due to the anticipated increase in business, our hours of operation have changed: we will now be open from 8:00 a.m. to 10:00 p.m. Monday through Saturday and 12:00 p.m. to 6:00 p.m. on Sunday.

Come visit us at our grand opening, which will be held the day before the official opening. It will begin at 10:00 a.m. and last through the lunch hours. We’ll provide the refreshments, you provide the presence!

Yours Truly,


Example 4: New timing for customer dealing

Memorandum

TO: All Employees

FROM:

DATE:

SUBJECT: New store hours

Effective 9/19/– we will be increasing our store hours to 24-hours a day, seven days a week. In our recent customer survey, 45% responded positively to keeping the store open 24-hours.

We hope our solution will provide greater convenience for all of our customers.

Please check with your supervisor for your new work schedule.

Thanks for all your hard work.

Example 5: Change of address letter

Company Name or Letterhead
Address
City, State Zip

Addressee
Address
City, State Zip

Dear Coretta & All the Staff at BookWorld Publishing:

Well, we did it again. We moved!

You’ve sent so many great books our way that we no longer had any aisles left for the customers to walk through. To remedy that, we have officially taken up residence at 601 Archer Street. (Our phone number will remain the same.)

We now have over twice as much room as we did in our former building. So keep those books coming!

Regards,


29
Nov 10

Brochure/Catalog Letter






Example 1 : Catalog cover letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Lindsey:

Enclosed is the catalog you requested for the 932 line. If you turn to page 4, you will see the 932-AC, which we discussed on the phone. As I told you, our promotional price for this product makes it a steal, especially when you note the regular price.

We are also running specials on the 932-ASD (page 6) and the 932-PPB (page 9). I have marked the sale prices next to both of these. If you have any questions concerning the promotional items or any of the other products featured in the catalog, just give me a call. I’ll be happy to help.

Sincerely,

Example 2: Introdcution letter for catalog

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Lamar:

I thought I would send you our brochure, which features our new Sea Dreams line of fountains. We are extremely proud of the sculpture and design of these new fountains, particularly Neptune’s Dream and Underwater Ballet.

Please contact us if you would like to stock any of these items. The aforementioned fountains are selling wonderfully at some of your company’s other locations. Call me at (800) 973-3729, ext. 402.

I can ship them out ASAP.

Cordially,

Example 3: Catalog letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Jenni:

After our conversation last Thursday, I thought I would send you our catalog, which features the new Boldoni Line we were discussing. Considering the number of options these come with, the pricing is extremely reasonable.

I can also negotiate a discount of 10% for bulk orders. Based on the amount of merchandise we have sold via your store in the past few months, I would say there is little chance you will be left with overstock items, particularly with this product.

Let me know if you decide to place an order.

Cordially,

Example 4: Brochure of company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Tippon:

As per your request, I am sending you a brochure and spec sheets for each of the models we are currently marketing, as well as an informational sheet about the latest Premium One model, which is due out next month.

Also enclosed is our general catalog and services booklet. We offer a variety of office equipment and software, some of which you can receive a discount on after your purchase of a Premium One. We also offer free networking installation, should you be considering such an option for your work place.

I hope this information is helpful. Please do not hesitate to call me if there are any questions. Thank you for your interest in our products.

Sincerely,

Example 5: Catalog letters templates

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Cherrell:

Thank you for your interest in our catering company. As per your request, I am sending you a brochure which contains photographs of some of the banquets and receptions we have catered. You will also find our spring menu listing the various foods and drinks we offer, along with a pricing sheet. If there is something you would like to order that is not on our menu, let us know. We will be happy to quote you a special price for it.

I am also sending you some sample menu price sheets based on meals prepared for groups of 60, which is the approximate number of people you are planning on. This should give you a clearer idea of the cost range for various menu combinations.

I look forward to our Monday appointment.

Sincerely,