Billing Problems

Billing Problems / Business / Complaints / Customer Relations / Problems, Pointing Out — Comments Off on Sample for Claim for Over Pricing, Wrong Delivery
14
Aug 21

Sample for Claim for Over Pricing, Wrong Delivery

Date: ____________________________________

Claimant’s Name: _____________________________

Address of Claimant: __________________________

___________________________

Name of Carrier: _____________________________

Address of Carrier: __________________________

__________________________

This claim for $ ______ (_____________________________ & ____/100 dollars) is made against the carrier named above by _________________________, Claimant, for overcharge in connection with the following shipment(s):

Description of Shipment: ____________________________

Name and address of Shipper: _________________________

Shipped from ____________________________ to ____________________

Final Destination: ______________________ Routed Via ____________

Bill of lading issued by _______________________ (Company) on the ______________ day of _________________, 19___.

Paid freight bill No. _________________ Truck No. _____________ 

And initials ___________________________,

Name and Address of recipient __________________.

Nature of Overcharge: __________________________

DETAILED STATEMENT SHOWING HOW AMOUNT CLAIMED IS DETERMINED

Number of packages __________________, articles  _______________, weight ___________, rate ___________, charges  _____________, amount of overcharge ________________ Dollars.

Authority for rate or classification claimed: __________________________________________

In addition to the information given above, the following documents are submitted in support of this claim:

(___________) 1. Original Bill of lading, if not previously surrendered by carrier.

(___________) 2. Original Paid freight (“expense”) bill.

(___________) 3. Original Invoice or Certified Copy.

(___________) 4. Weight Certificate or certified statement when claim is based on misrouting or valuation.

(___________) 5. Other Particulars obtainable in proof of loss or damage claimed: __________.

Remarks: ________________________________________________________

________________________________________________________________

________________________________________________________________.

The above statement of facts is hereby certified as correct.

Dated: ________________________________.

______________________________________

CLAIMANT

The claimant for Reduced Price – Review List

This review list is provided to inform you about this document in question and assist you with its preparation.  Claims for price reduction are a standard feature of most commercial businesses.  This general format can be adapted to a host of different situations.  The more complete the form appears, the more apt you are to get a reduction in price, whether technically merited or not.

  1. Make multiple copies.  Send one to the signatory by fax and/or mail.  Keep one with the transaction file.  Note a suitable date, such as 7 days later, to follow up by phone to finalize the result.  As with all negotiations, as suggested in our disc of that name, have your end goal in mind when entering into one of these transactions.
Download PDF
Download Document
Billing Problems — Comments Off on Offering Restitution
22
Nov 10

Offering Restitution



Example 1: Sample letters for Offering restitution in Billing Problem

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Alexander:

I want to offer my apology for billing TransWestern for an extra pallet of undercarriage plates. You were indeed right to send it back. We have rechecked our records and discovered that the amount of pallets to be delivered was entered incorrectly on the driver’s work order. Enclosed is a corrected invoice.

Please send me the bill for transporting the pallet back to our warehouse, and I will promptly reimburse you. Also, I hope you will accept tickets to join us at the Memorial Weekend game at our company suite in Williams’ Stadium.

Again, I apologize for the confusion and thank you for bringing this matter to our attention.

Sincerely,

Example 2:Sample letters for Offering restitution

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Palmer:

I hope you will pardon our error in your February statement. We accidentally charged you for the lumber order which you had prepaid on May 11. Your account will show the correct amount as of tomorrow at noon when our billing department processes the correction.

By way of restitution, please accept this 15 percent discount coupon on your next bulk order. We will also deliver this order to your job site, free of charge.

Please accept our apology for the mix-up. We appreciate your continued business.

Sincerely,

Billing Problems — Comments Off on Notifying Customer of Error
22
Nov 10

Notifying Customer of Error



Example 1: Sample Letter for Notifying Customer of Error

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Addison:

We made an error on your January statement. We charged you the monthly fee of $62.55 for the insurance on your 1990 Traveler sedan. However, we forgot to credit your account for the first two months in advance into our billing system. Therefore, we will apply the credit off $62.55 you have given us to your next month’s statement.

We apologize for any inconvenience our oversight may have caused and thank you for choosing Redwood Insurance.

Sincerely,

Example 2: Notifying Letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Liu:

We found in your May 14 purchase order of 25 flats of hearty begonias. We charged you $250.00 for 25 flats at $10.00 each. However, we learned our cashier mistakenly entered the price of garden begonias, a less expensive variety. The correct price for your purchase should have been $12.00 per flat, $300.00 total. We regret the mistake and request the payment of $50.00 within 30 days.

You are a valued customer. We are working to avoid errors like these in the future by installing a new bar code inventory system.

Sincerely,

Billing Problems — Comments Off on Notifying Business of Error
22
Nov 10

Notifying Business of Error



Example 1: Example letters for Notifying the Business of Errors

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Gomez:

A review of our firm’s travel expenses for the West Coast Beverage Distributors’ Convention reveals that we have been overcharged by $498.00 for room fees. It is likely we were charged for the suite we reserved for Bill Haldwell and his family on June 23 then canceled on June 25. Could you please check our bill and get back to me this week?

Thank you for your attention to this matter.

Sincerely,

Example 2:Letter of Notifying the Business Errors

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Krenshaw:

Could you review the Washington Engineering Society’s statements for July? According to our records, we rented office furniture from The Work Store between August 1 and November 30. Our bill for November indicates we rented only until November 15.

Please send me a revised bill verifying the correct amount due.

Sincerely,

Billing Problems — Comments Off on Correcting Seller’s Error
22
Nov 10

Correcting Seller’s Error



Example 1: Sample Letter for Correcting Seller’s Error

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Branson:

Our February invoice lists two deliveries, each for 150 gallons of diesel fuel, delivered to our Brexton Park site on the 12th and the 15th. However, we never received the fuel on the 12th due to the snowstorm. The fuel we received on the 15th was to make up for the missed delivery.

The storm created a lot of confusion for the entire county. I would appreciate if you could
resolve this matter by sending us a corrected invoice. Enclosed is a payment covering the June 15th delivery.

Thank you for your time and attention.

Sincerely,

Example 2: Example Letter of Correcting Seller’s Error in Billing

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Bennet:

The bill we received for the purchase of a VCR and camcorder on August 23 seems to be miscalculated. The Association of Smaller Enterprises is a non-profit group, and, therefore, exempt from the state sales tax.

I am including a check adjusted to reflect our tax-exempt status, as well as a photocopy of our exemption card in case you misplaced the copy we originally sent.

Sincerely,

Billing Problems — Comments Off on Correcting Buyer’s Error
22
Nov 10

Correcting Buyer’s Error


Example 1: Example letter for Correcting Buyer’s Errors

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Henderson:

Thank you for patronizing our store in Farmington. I have checked into your concern that you were overcharged for the two halo-style halogen lamps you bought in February. It seems as though there was some confusion about our sale price.

These lamps normally cost $24.99 each. During our sale, those who bought two lamps paid $20.99 for each lamp, for a total of $41.98. This was not a 2-for-1 offer. Thus, our original bill is correct. We would appreciate if you paid the remaining $20.99 by April 10.

Thank you for your help in resolving this matter. We hope to see you again at Central Builders Supply in Farmington.

Sincerely,