01
Dec 10

Seasonal Product/Services








Example 1: Offer letter for seasonal product

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Brochette:

Jacksonville weather has finally passed 70 degrees, and we all know what that means! LAKE PARTIES! Hot barbecue, cold beer, and a refreshing swim in the lake are what we wait for all winter long.

Don’t have all the latest lake gear? Don’t worry! You can rent all the supplies you need for food and fun right here on the southeast side of Lake Holloway at Tropical Rentals. We rent barbecue pits, ski boats, skis, life-jackets, and just about anything else you can imagine for your lake party. (No deposit is required when you use your Visa or Mastercard.)

If you need instructions for using any of our equipment we will be glad to show you. In addition, we offer special water skiing and scuba diving classes throughout the summer.

We look forward to seeing you soon.

Sincerely,

Example 2: Announcement of seasonal product

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms.Ruquart:

The summer is heating up, and if you are like most people, you’re trying to cool down. If your air conditioner is not cooling efficiently, you could be wasting a lot of money on utility bills.

Rio Grande Electric offers sales and installation of most central and window air conditioning units, and we service all makes and models. If your air conditioner is not cooling as it should, call Rio Grande Electric. All estimates are free.

Don’t overheat this summer. Call Rio Grande Electric at 555-ICED and we’ll cool you down!

Sincerely,

Example 3: Offer letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Erikson:

You may think springtime is too early o think about swimming, but in June you can be sure that cool blue water will be calling you. March is an excellent time to purchase your own swimming pool so it will be ready and waiting when the mercury soars!

Ocean Blue Pools is the nation’s largest pool builder. We build custom pools from start to finish, and and you can expect quality construction every time. Call (800) 898-3432 and ask about our financing and free in-home estimates.

Sincerely,

Example 4: Introduction letter for seasonal products

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Marinda:

February is here and love is in the air. Cupid is soon to shoot his arrow toward the heart of your loved one. Fran’s Flowers wants to be your Cupid. We deliver flowers, plants, balloons and candy anywhere in Capedeville and the surrounding areas.

Because Valentine’s Day is the busiest day of the year, the demand for deliveries is great. If you choose to have your flowers delivered on February 13, you can receive a 15 percent discount off your purchase. This way, you can be certain that YOU are the first to send your love.

I hope your Valentine’s Day is a special one. To place an order for Valentine’s Day or any occasion, call (800) 333-ROSE.

Sincerely,

Example 5: Promotional products

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Osborne:

Snow season is quickly approaching, and everyone knows the horrible feeling of being stuck in a blizzard without any snow tires. Melrose Tires is offering a special season opener. Buy three snow tires and get the fourth one free! In addition, Melrose offers free tire mounting and 90-day interest-free financing.

We’re located on the corner of Jenrette Street and Kim Avenue. Just look for the 10-foot tire out front. Don’t get stuck spinning your wheels. Get your snow tires today!

Sincerely,

Example 6: Seasonal products offers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Jones,

Let me take this opportunity to wish you a profitable and successful fall season on behalf of everyone at our company. Cold weather will be here soon and it’s not too early to think about preparing for the drop in temperatures.

We stock the best and most economical heating products and supplies available. Our network of suppliers ensures the lowest price and highest quality you can find.

From now until September 1, all orders for heating products and supplies will receive a 20 percent discount off the next order. So take advantage of this opportunity to prepare for this winter and save!

Sincerely,

Example 7: Letter to customer for offers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Kittburg,

Spring is just around the corner. You can see it everywhere. The days are becoming longer and warmer, and the tree limbs are starting to sprout buds. Just what does all this mean to you and Our Old Home Restoration? Spring cleaning.

If your home or office is looking a bit run down after this winter, then consider the following services offered by OOHR:

• Cleaning and refinishing of floors
• Polishing of metal fixtures (including brass and silver)
• Window and siding washing
• Drapery and upholstery cleaning and repair
• Polishing and repair of woodwork and tile

Whatever it takes to brighten and revitalize your home or office, VSR stands ready to assist. Our services are quick, efficient and economical.

So give us a call at (555) 555-5555 to set up an appointment today. Be sure to ask about our home-office discount packages.

Sincerely,


01
Dec 10

Upcoming Product Releases







Example 1: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Callahan,

If you thought the Game House 363 was awesome, wait until you try the Game House 1000. It will take your breath away. The 1000 has even higher resolution graphics and increased processor speed. The same games that you’ve been dying to master on the 363 have been upgraded to fit the 1000. You can count on hours of endless life-like challenges!

The Game House 1000 is scheduled for release on May 12. The enclosed brochure details the game system and the cartridges available.

Don’t miss out on the fun!

Sincerely,

Example 2: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Epstein,

Ever wanted a sports car, but thought you couldn’t afford the gas? You can throw that excuse out the window, because we have developed a sports car with a sleek exterior, roomy interior, and the same gas mileage as your basic economy coupe. The BULLET XL5 has it all.

The BULLET XL5 is part of our 1995 model line. Rest assured, it will be alone in its class. If ever there was a time to buy a sports car, this is it! With a sticker price of under $25,000 you get all the extras, including AC, power steering, cruise control, ABS brakes, and airbags.

You are invited to a special showing of the BULLET XL5 August 16 at 7 p.m. in our showroom. This is one bullet you’ll be glad you didn’t dodge.

Sincerely,

Example 3: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Carne-Sayers,

Are you afraid to eat pizza because you feel the fat oozing to your thighs? So were we, until we developed a flavorful pizza with only 10 percent of the fat of regular pizza.

Cathy’s Low-Fat Pizza comes with a variety of toppings, including sausage, pepperoni, mushroom, and cheese. It has received the Good Eating Seal of Approval, and it will be in your local food mart’s freezer May 12.

So what does it taste like? Taste tests indicate customers could not distinguish between our low-fat pizza and the leading frozen pizza, which contains 45 grams of fat per serving.

Enclosed is a coupon for $1 off your purchase of a Cathy’s Pizza with any topping. Don’t be afraid to try your favorite, because there will be 90 percent less fat en route to your thighs.

Sincerely,

Example 4: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Davis,

Of all the sodas on the market, none has the sweet satisfying taste of Tropical Sun’s Kiwi Lime. Kiwi Lime is scheduled to hit the shelves on April 23, just in time to quench that springtime thirst.

Kiwi Lime is the newest flavor in our line of carbonated drinks. We combine natural ingredients found in tropical environments to give you the flavors you crave with the thirst-quenching you need. Our other flavors include Strawberry Kiwi, Banana Grape, and Orange Creme.

You’ll recognize our product because it is the only one with an enormous orange sun shining down on tropical beaches. The cans themselves are becoming a collector’s item as we only let them circulate for three weeks, before changing the details on the can. For this particular flavor, you’ll find Ms. Kiwi and Mr. Lime lying on the beach enjoying their refreshing drink.

Enjoy our refreshing new flavor, and don’t forget to save the cans!

Sincerely,

Example 5: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Chan,

Technocorp is proud to announce its new digital phones. Not only is the connection better, but digital telecommunications are also safer from eavesdroppers. In addition, standby time is close to 52 hours!

In conjunction with this announcement, we are changing our service contracts. No more confusing rate changes for different times of the day! All day, every day you will receive the lowest possible rate on all your calls. You also receive free voice mail and call waiting.

Everyone is always on the go. Wireless communications has become so important in keeping track of the people in our lives, both personal and business. Technocorp digital phones provide you with the high quality connection you want and the safety features you need. Visit your local Technocorp retail stores today and experience digital communications!

Sincerely,

Example 6: Upcoming Product Releases

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Samuels,

I wanted to drop you a note to let you know that we have officially begun the launch of our newest product line. On Wednesday, we were very lucky to have an extremely successful meeting with your staff. Unfortunately for us, we missed being able to introduce ourselves to you. We are trying to schedule a formal demonstration for your office in the near future and hope that you will be available to take a look. We did leave a review copy if you are interested in examining it beforehand.

Also, if you have clients that are interested, we will be happy to send your staff free demo kits. Let me know what you need. The list price of the program is $29.95. However, for a limited time we are offering the product at 50% off in an effort to provide lower cost seed units.

I hope you’ll be able to take advantage of our offer. Let’s not miss each other again.

Sincerely,


01
Dec 10

Training Seminars







Example 1: Training Seminars

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip

Dear Mrs. McClendon:

We are offering a new customer service seminar, Level II Training, next session. All of your employees who completed Level I Training are eligible to attend. Level II will build on the customer service techniques covered in Level I, and move into more difficult customer service issues.

Please let us know if any of your employees are interested in attending.

Sincerely,

Example 2: Training Seminars

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip

Dear Ms. Slovic:

As a business owner, you realize the importance of strong presentations in securing new clients. Unfortunately, most people, even your star employees, rarely feel comfortable speaking before a large audience of potential clients.

That’s why on June 3 we will begin a week-long seminar on Effective Presentation Planning. We will cover all aspects of presentation tips and techniques—including: the initial planning stages, what materials are most effective to use during the presentation, and how to command attention from a group.

Every day students attend group lectures and then break up into smaller classes. On the last day of the seminar, students make their own presentations, so they see how to put the skills they’ve learned into practice.

Please call 555-555-5555 to register members of your company. We believe your employees and your company will see immediate results from participation in this seminar.

Sincerely,

Example 3: Training Seminars

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip

Dear Mr. Pasteur:

The Oxford Group once again presents its annual management/employee relations seminar.

As you will see on the enclosed brochure, we are following the same basic training pattern as the last session, except that we will focus on written communications. We have added more information on this topic based on comments we received from previous conference attendees.

I understand you have recently added three new management trainees. Please call me if you would like one or all of them to attend. We can help you turn them into managers that work with your employees, not against them.

Sincerely,

Example 4: Training Seminars

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip

Dear Ms. Olivers:

We are pleased you have decided to use Burgundy Banking Systems. We would like to offer your employees an advanced systems operations class on the weekend of October 19th.

We will cover how to perform daily systems management, how to run routine system checks, and how to update the system to meet your specific bank’s needs.

Class enrollment is limited to six. Please call (800) 555-5555 for more information.

Sincerely,

Example 5: Training Seminars

Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip

Dear Ms. Constanza:

We are offering a Successful Sales Techniques seminar. This seminar is similar to the one presented in February. Since I remember you mentioning you wanted to send two other employees to the February seminar, and so I thought I would offer you two slots before the seminar’s enrollment closed.

I hope to see your employees at the upcoming seminar. If they are as enthusiastic as Emilio and Jeff were, they are sure to be the stars of our class.

Yours Truly,

Example 6: Training Seminars

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Thomas,

In today’s business world, providing outstanding services to your customers is essential to keeping your competitive edge.

As part of our commitment to you, we’re pleased announce a series of customer service seminars for our valued customers. All seminars in the series are being offered free of charge to current customers. Briefly, these programs are designed to help you:

• Recruit new clients and users
• Maintain and enhance your current base of clients
• Exchange ideas and network with others in your industry

Our next seminar is described in detail on the enclosed brochure.

To register, call today. Seating is limited. We purposefully kept the number of attendees at each seminar low so that we can answer questions and provide personalized service in response to your concerns.

Sincerely,


01
Dec 10

New Product Line







Example 1: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Julie:

The Holly Shop will release a new line of bath items early next month. It will include scented soap, bath oil beads, bath crystals, body powder, body lotion and floating candles. We have decided to use Victorian floral tins for packaging.

I am sending you a sample set (gardenia, sandalwood and rose) for your review. We’d like to know what you think of them. Specifically, we are interested in how well you think they might sell in your boutique.

Thanks for the help, Julie. We are excited about this new line, and think you will be, too.

Sincerely,

Example 2: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Jenkins:

We are pleased you are using Colette’s for your catering needs. In addition to our standard dishes, which you will find in the enclosed menu, I would like to tell you about our new line of organic vegetarian dishes.

We now offer meatless cuisine such as eggplant parmigiana, made with organically grown eggplant and goat’s cheese; vegetarian kabobs, featuring green and red peppers, pineapples and mushrooms glazed in either an organic honey sauce or a garlic and basil butter; and an astounding array of leafy greens and spinach salads. And of course, we are featuring vegetarian hors d’oeuvres and sinfully rich desserts!

In the past you have had difficulty ordering appropriate meals for some employees who are strict vegetarians. I hope this will make catering your office meetings both a bit easier and tastier.

Sincerely,

Example 3: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Pullman:

Lafayette’s is proud to offer a new line of French doors.

From the simple and utilitarian Gregory model, to the high-arched slope of the Estelle, we think you will agree these are extraordinary designs. They are all made with the same attention to quality for which Lafayette’s is famous.

I have noticed the cherry, maple and natural doors in our lines have been selling well for you. Would you like a Gregory in natural, a Heather in maple and an Estelle in cherry for a test run? I’ll be happy to ship them to you free of charge.

Let me know!

Sincerely,

Example 4: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Delacroix:

In our last conversation, you mentioned the possibility of returning your copier and renting a newer model with more sorting trays. I think I have found just what you are looking for.

We are offering a new line of copiers, The Sorter Specialists. The 9300-GK of this line (on page 3 of the enclosed brochure) would suit your needs. It features a revolutionary floating tray design — the trays are arranged in a double row and replace each other, thus allowing for twice as many proposals to be copied.

We can arrange a one-week trial to give you an idea of the 9300-GK’s capabilities.

Sincerely,

Example 5: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Mink:

Grant’s Custom Car Alarms is pleased to offer a new line of alarms — The Cop Connection.

In conjunction with regional law enforcement, we have developed a remarkable system. Each car is fitted with a special transmitter keyed to the police emergency band. When a vehicle is burglarized, the transmitter automatically alerts the local police.

We can arrange a demonstration of this amazing new alarm system if you wish. This alarm system is going to sell. Don’t miss the opportunity to be our only licensed dealer in the area. Give me a call.

Regards,

Example 6: New Product Line

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Callahan,

We are proud to announce the introduction of the newest addition to our family of quality products. The DHP-100 Series boasts the latest advances in technology. It is user-friendly, fast and efficient. But, best of all it is economical.

For more information or a complete demonstration please call (555) 555-5555. Mention product code DHP-100 and receive 10 percent off your next order.

Sincerely,


01
Dec 10

Leasing Option






Example 1: Leasing Option

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Geiger:

Felton’s Business Machinery is pleased to offer some new options on your payment plan for your machinery lease.

Your company now has the option to pay your rent on a bi-monthly, quarterly, or twice-a-year plan. Or, if you wish, you may continue to make monthly payments.

You have been a responsible customer, and we welcome the opportunity to arrange a payment schedule which best suits your company’s financial needs. Please call Fred and let him know if you want to change your current payment plan.

Cordially,

Example 2: Leasing Option

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Culpepper:

Precision Products has provided your production floor machinery for some years now, and we would like to thank you for the responsibility with which you have handled your account. Do you realize you have never been late with your lease payments? Because of your record, we would like to thank you by extending the following offer:

For every five months in a row we receive your payment on time, you will receive the sixth month of machinery usage at no charge. We have no doubt you will receive two months free usage each year, resulting in substantial savings for your company.

It has been a pleasure to do business with you over the years.

Cordially,

Example 3: Leasing Option

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Kleckner:

Thank you for choosing Copiers & More for your equipment rental needs. I want to make sure you are aware of our lease-to-own plan.

Enclosed is a payment schedule outlining the monthly costs of the copier, fax, and computer on our 12-, 18-, 24- and 36-months lease-to-own plans. Briefly, on the 12-month plan, your payments would increase by $40 a month; on the 18-month plan they would increase by $30; the 24-month the increase would be $20; and on the 36-month, $10.

Remember, after you sign the rental agreement, you cannot switch over to the lease-to-own. Call for more information.

Sincerely,

Example 4: Leasing Option

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Clausen:

Hargensen’s Office Equipment thanks you for participating in our lease-to-own plan. We are delighted to provide you a copier that meets all your requirements.

As per your request, enclosed please find an Extra’s Club brochure, which highlights some of the additional services we offer. Our most popular extras are:

1. Automated Monthly Payment: This service allows you to set up an automatic bank draft so your payment is deducted from your bank account every month, eliminating the hassle of coming into the store or mailing the payment. This is a free service.

2. Servicing of Your Equipment: All servicing of equipment, including replacement of parts, is free while you are making payments.

3. Servicing After Ownership: For an additional $25 a month you can extend the service contract to include the life of the machine. This covers replacement of the machine if necessary after you own it and at no charge to you.

Call me if you would like to sign up for the Extra’s Club. Remember, there is a one time registration fee of $30, but you may add or delete club options at any time with no penalty.

Sincerely,

Example 5: Leasing Option

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Johansen,

In a perfect world, budgets would not be an issue. You’d be able to purchase the best printing equipment and systems available with no concern for price. Wouldn’t you?

The bad news is that budgets are reality, and as a responsible business owner, you have to live within your means.

The goods news is that our in-house leasing program allows you to have the best of both worlds – top-quality equipment at the lowest possible cost. Imagine being able to acquire the best the printing industry has to offer without depleting your cash reserves. That’s what our in-house leasing program is all about.

Our in-house leasing program allows the kind of flexibility in terms that you need. Leases can be written for as little as $1,500. There’s no upper limit. Each lease payment can be designed to cover the cost of equipment, consulting, training, support, installation and maintenance.

There’s no more affordable way to upgrade and enhance your printing capabilities. For complete details, please contact me today.

Sincerely,


29
Nov 10

Announcing New Location or Chang of Name

Guidelines : Announcing New Location or New Name

Announcing New Hours, Location, Name, or Logo

Guidelines and Alternate Phrases

  • Announce what’s new upfront a new name, new location, new logo, new hours.
  • We’re growing. As a result, we’ve taken on a new name that more accurately describes our full product line.
  • We have a new face and a new name. (Old Name) has now become (New Name), with a new direction. We are now able to provide you….
  • Several clients have told us they disliked having to take off work to keep their appointments; we listened. Beginning October 1, you can now schedule evening appointments with any of our psychologists. We suggest you call us about their individual weekly schedules, and we’ll arrange a convenient time for you to work together.
  • Effective May 6, Vivaron, Inc., will offer you longer hours to transact business with us; we’ll be open Monday, Wednesday, and Friday evenings until 10:00 p.m.
  • We’ve moved. Come by and see us at our new location: (address).
  • Blythe Services Corporation has changed its name to Flex-Systems–not because name changes seem to be the “in” thing today but rather because it reflects an important change in our services to you.
  • You have known us in the past as Schaper Supplies. Since our inception, we’ve specialized in ___. Now that we’ve been acquired by ZEX Corporation, we have taken on their name and become an even stronger provider of ___ products.
  • Our name has changed, but our superior products continue to get the same high marks from customers. Our new name, Univex, Inc., will now be the one you see in industry journal ads and product literature. We have a new address also: (address).
  • Please make a change on your Rolodex and in your files: Univex now has a new name and a new address: (address).
  • Include effective dates if the announcement precedes the actual change.
  • All these changes are effective immediately.
  • After November 1, you’ll be seeing several changes around our offices–all for the better.
  • If appropriate, take this opportunity to sell. Focus on some new aspect of your service or product, or simply remind readers who you are and what you can do for them. Tell them what the change means in terms of benefits.
  • Our new name signifies a new understanding of the market and your changing customer needs. Specifically, our goal is to add value to our current products by giving you new innovative services to accompany the training and consulting.
  • This new name and address will involve several changes. Over the next few months, we’ll be identifying ways to help you communicate faster and more economically. So, you’ll be hearing from us several times in the coming weeks about new branches opening nearer to you, about new rate schedules, and about additional staff to solve your communication problems.
  • This new location represents a new attitude on our part. Oh, yes, we’ve always wanted to provide superior service, but now we don’t expect you to have to look so hard to find us. This new location is only three to five minutes from your downtown office.
  • We have a new mission as well. Our goal is to improve the quality of your customized graphics by upgrading our software to include such new capabilities as …




Example 1: Sample letters for announcement of change of address

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Ms. Henderson:

There’s one thing we’re not changing–our excellent service to you. But just about everything else around here is new:

New hours: 7:00 a.m. to 7:00 p.m.

New address: 12789 Parkriver Road

New name: Healthshop, Inc.

Why all the changes? If it weren’t for the disastrous final analogy, I’d answer as the Big, Bad Wolf did in Little Red Riding Hood’s situation: “The better to see you, the better to hear you, the better to serve you.”

All the changes reflect an important redirection for the company. We think you should be able to call us for your health needs before and after your normal work hours. We want to be conveniently located for you to stop in for those “little” health-care products you may previously have had to purchase while doing your routine shopping. You shouldn’t have to settle for limited choices and higher prices elsewhere.

Remember, too, we can provide a complete customized healthcare plan for your entire organization. Our dietitians, fitness experts, and psychologists will be glad to work with you in designing a wellness program that keeps your employees aware of good health habits and makes them more productive on the job.

If you have any other comments about how we can improve or expand our service to you, give us a call at 233-4577. As always, your health deserves serious attention.

Cordially,



Example 2: Change of address announcement,

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Customers:

As part of our continuing efforts to ensure prompt posting of customer payments, there has been a change in the address to which you return your remittance. The new address is: (address).

Herrington and Power, Inc., is pleased to have you as a customer, and we will continue to look for ways to improve your billing and account services. Count on us.

Sincerely,

P.S. By the way, have you been meaning to call us about some of the new services we provide, such as…? Now is a good time.

Example 3: Change of address letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Rossini:

Jean-Claude’s Hair Salon is changing its hours of operation to better serve you. We will now be open on Mondays from 11 a.m. to 3 p.m.

We hope you take advantage of these new hours, as well as our regular hours of Tuesday-Saturday from 8 a.m. to 6 p.m. Let Jean-Claude’s provide you with a great cut, a brilliant colour, and some high-class style. Please call 488-3934 for an appointment. If you’re satisfied, tell your friends. Remember, any time you refer a new customer to our salon, you are entitled to a $15 discount off your next appointment.

We appreciate your patronage.

Sincerely,



Example 4: Company name change letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Foster:

Please keep reading. If you don’t you may never be able to find us again. Esplanade Furniture is changing names and locations. We will now be known as Uptown Home Furnishings and will be located at 896 Dublin Street.

The name and location change comes at a time when the company is going through some product revisions. Unlike Esplanade Furniture, Uptown Home Furnishings is interested in displaying and selling upscale furniture with name brands such as Cappiccio and Heldon.

One thing that will not change is our friendly sales staff and our honest way of doing business. Come in and browse around. Our new location sale will be announced soon and will include incredible discounts on some of the finest furniture in town.

Sincerely,

Example 5: Example of new location of company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Moira:

The Law Offices of Jones and Miller has acquired a new partner, Jeffrey Davis. As result, we are now the Law Offices of Jones, Miller & Davis. Mr. Davis earned his partnership after a long tenure with the firm. We are looking forward to having him at our decision-making meetings, as he has incredible insight and a willingness to work hard for our clients.

You can still find us at 2323 N. Hampton St. from 8:00 a.m. to 6:30 p.m. As you are probably aware, our speciality is tax law. The partners alone have over 75 years of combined experience in handling tax cases. If you or your company is in need of representation against the government, you can count on us.

Sincerely,

Example 6: Announcing New Location & Name

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. DeGeorge:

Valmont Beauty Academy is changing the times for its continuing education courses. The courses will now be held on Monday and Wednesday nights from 7:00 p.m.–9:30 p.m. Thursday night classes are no longer available.

The following is a list of scheduled topics for this month:

Date Topic
Monday, February 3 Create a “Fading” Effect
Wednesday, February 5 Latest in Men’s Hairstyles
Monday, February 10 Braids
Wednesday, February 12 Formal “Up” Dos
Monday, February 17 Sharpen Your Scissors
Wednesday, February 19 Clipper Techniques
Monday, February 24 Layers
Wednesday, February 26 Highlights

Feel free to pay for the classes in advance at $15 per class, or at the door at $19. We are anticipating excellent insights on new techniques that your clients will love. We hope to see you there.

Sincerely,



Example 7: Announcing New Location/Name

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Dr. O’Neill:

McKenzie’s Bakery is moving to a more convenient location. We will be located in the Maplewood Shopping Center next to Delacroix Grocery. Now you can pick up your fresh pastries when you’re out for that gallon of milk or package of cheese. Or you can come by on your way to work, as we will now be directly off the highway service road.

The move will be finalized on April 3. At that time, the former location on West Gentilly Avenue will be closed permanently.

Remember, McKenzie’s Bakery offers you a wide range of pastries and bread including donuts, eclairs, croissants, shortbread cookies, sponge cakes and sweet rolls, Italian semolina loaves and classic french breads.

We hope to see you at our new location!

Sincerely,

Example 8: New Location

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Asher:

Leonard’s Department Store is shifting to a “mail-order only” business. We will eventually reduce our hours of operation and will completely close our doors when most of our showroom merchandise is cleared out. The anticipated hours of operation for the month of August is Monday – Friday, 8 a.m.- 1 p.m. September hours will be reduced to Monday, Wednesday, and Friday from 8 a.m. – noon.

We apologize for any inconvenience this may cause. However, you can expect some substantial discounts as we close our doors. Most clothes will be reduced 50 percent off the lowest ticketed price. Furniture will be discounted approximately 60 percent off the lowest price. You can expect even more savings as time ticks away.

We hope you will enjoy the convenience of shopping from our enclosed catalogue. You can place an order electronically, or by phone or fax. If you misplace the catalogue, the merchandise can be found on our Web site at www.leonards.com. You can expect the same high-quality merchandise at the same reasonable prices.

Sincerely,

Example 9: Announcement letter for company name change

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Dr. Magellan:

Octavia’s Bookstore is changing its name to Octavia’s Bargain Books to better reflect the spirit of the store and the merchandise sold here. Octavia’s has always had a deal with a book wholesale distributor which has allowed us to sell books at half the suggested price. The word has spread, sparking a massive expansion of our customer base in just two years. However, the management agreed that customers new to the area may not be aware of the special deal Octavia’s is able to offer them for all of their book needs. Hence our new name will announce our BARGAINS.

Octavia’s will continue to serve you at our convenient location at 5333 Pacific Avenue, near the southwest corner of the university campus. Free parking is available in the rear. Come read with Octavia’s Bargain Books.

Sincerely,



Example 10: New location for company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Stefano:

Pelican Supermarkets are proud to announce that all store branches and pharmacies will now be open 24 hours per day. We know our customers’ schedules are hectic these days. That is why it is essential for grocery shopping to be as convenient as possible. If you’re not ready to do your grocery shopping until after midnight, the staff at Pelican will be awake and ready to serve you. If you need a prescription filled any time of the day—we have a pharmacist on-site around the clock.

Our service centre, which allows you to pay bills, cash checks, and return merchandise will maintain its current operating hours of 7 a.m.–9 p.m.

We are excited about our extended hours of operation and hope that Pelican Supermarkets will continue to be your one-stop shopping headquarters.

Sincerely,


27
Nov 10

Letters and Memos for Training Announcements, Selections And Confirmations

Please Find the Tips and Example Letters for Announcing Training, Courses and Seminars with details of nomination, venue & schedule.

Tips: Training Announcements, Selections And Confirmations

Guidelines

  • Be sure to direct the correct message to the correct audience. If the memo is a confirmation, highlight the instructions and details upfront.
  • Distinguish between the needs and interests of your two primary audiences–participants and supervisors of participants. Supervisors will be most interested in the course objectives and results promised. Participants will have additional interests, such as preparation required, methods of instruction, and details of confirming and attending.
  • Give all details of the training program (dates, hours, locations) in all correspondence rather than “parcelling them out” when you think readers need to know–a few in the course brochure, a few in the course-scheduling announcement, and finally a few in the confirmation memo. On occasion, participants’ attendance depends on their ability to schedule flights and end other meetings and projects within a limited timeframe. From the start, give them all the details that may affect their registration.
  • Highlight course objectives in announcements. Never take for granted that supervisors have a knowledge of the course–even if it has been offered before–and never assume supervisors pass on these course objectives to participants they nominate for training.
  • Establish the credibility of the instructor. Course effectiveness in most cases depends on the authority and skill of the instructor. Both participants and their supervisors deserve to know who will be leading the learning effort.
  • Mention the intended audience–if not already obvious from the memo’s distribution list or course description. Is the course most helpful to midmanagement people, entry-level employees, those with 10 years experience or more, or those who handle certain kinds of tasks?
  • Be firm about expected preparation.




Example 1: Training plan for employee

Memorandum

TO:

FROM:

DATE:

SUBJECT: Fire-Safety Training

You are asked to attend one session of a fire-safety training program to be held in the second-floor conference room on July 15, 16, and 17.

Because seating in the conference room is limited, please call Mary Paxton at extension 2668 if you must arrange to attend a session other than the one designated below:

Traffic Control 9:00 to 11:00 a.m., July 15

Security 9:00 to 11:00 a.m., July 16

Maintenance 9:00 to 11:00 a.m., July 17

The emphasis of this year’s meeting is safety in high-rise buildings, with a discussion of special safety features in the Merrimac Tower. Mike Spartan will conduct this mandatory training for all employees.

Example 2: Letter to selection of employees for training program

Memorandum

TO:

FROM:

DATE:

SUBJECT: Course Offering– “Effective Presentations”

The Training Department is offering a new two-day seminar, “Effective Presentations,” scheduled May 5-6, 19–, 8:00 a.m. to 5:00 p.m. both days. If you would like members of your staff to attend, please submit their names in writing or by phone (ext. 4471) by April 15.

This course is open to all employees and would be particularly helpful to those who make upper-management presentations.

Participants in the workshop will–

• develop additional knowledge in planning, researching, organizing, and presenting information to a group;
• learn the mechanics of and helpful hints in using easels, flip charts, viewgraphs, 35mm slides, and handouts;
• gain insight into techniques of persuasion;
• identify ways to use group feedback.

Each attendee will receive a notebook of materials as a later reference for planning, preparing, and delivering presentations.

“Effective Presentations” will be conducted by Ida Flowers, a consultant with Emitz Consulting Group. She has had 10 years of experience in the field and comes highly recommended by other clients such as Grayco Corporation, International DataCorp, and Porterfield-Waggoner.

Her course outline, with her methods explained, is attached. Please note participants will be given adequate class time to practice the skills taught.

We have confidence this consultant-led seminar will deliver the results it promises.



Example 3: Employee training confirmation letters

Memorandum

TO:

FROM:

DATE:

SUBJECT: Scheduling and Confirmation of Communication Skills Workshop

You have been selected to attend the Communication Skills Workshop, February 7-11, at Houston headquarters offices, conference room C-123. Please call to confirm your reservation by February 1. If I do not hear from you, I will assume you have had a change of plans since your supervisor nominated you, and I will assign another employee to the workshop in your place.

So the program can be tailored to meet your individual needs, please bring with you at least three writing samples. You will critique and rework these in class. Additionally, please read the enclosed booklet and prepare a case study from your on-the-job experience; complete instructions for the case study are given in the booklet. Please do not attend the class unless you have completed this pre-workshop assignment.

This workshop focuses on both oral and written communication skills, both of which you will have the opportunity to practice during the week. Objectives include the following:

• Identify barriers to effective communication and examine causes
• Assess personal attitudes toward supervisory communication skills
• Explore feedback–what it is, what it is not, how to give and receive it
• Improve clarity of written materials• Condense length of written materials
• Develop organizational techniques for both verbal and written communications

The workshop will meet Monday through Friday from 8:00 a.m. to 5:00 p.m. You must attend all five sessions to receive training credit.

Feel free to call our staff instructor, Margaret Anderson (ext. 3999), with questions regarding your preparation, her workshop objectives and methods, or scheduling arrangements. Ms. Anderson has been presenting this course for the past six years; evaluations from participants continue to rate the course “excellent.”

Example 4: Training seminar program for employee

Memorandum

TO:

FROM:

DATE:

SUBJECT: Call for Nominations—Effective Sales Seminar

We are seeking nominations from regional sales directors for salespeople to attend the Effective Sales Seminar in Atlanta, Georgia, May 9-13. We would like to receive two nominations from each regional director by March 1, as we are able to accept two salespeople from each region.

The seminar is designed to strengthen selling techniques, by breaking down a sale into six components and studying approaches to each. The primary focus is the following:

• The initial contact. Telephone or letter sales techniques and etiquette.

• The initial meeting. Gaining the prospective customer’s confidence and establishing a common ground.

• Assessing the customers’ needs.

• Introducing the product. Focusing on how we can fill the customers’ needs

• Negotiating price.

• The contract phase.

Although all salespeople are eligible for nomination, the seminar would be of most help to your most promising new salespeople. New staff members will be the most receptive to the seminar’s emphasis on setting goals and developing good habits.

The seminar lasts from 9:00 a.m. to 4:00 p.m. daily. Each participant will be videotaped during a mock sales exercise and then analyzed. They will be asked to reflect upon their strengths and weaknesses, developing a specific set of goals tailored to their situation.

Geraldine Wright, author of Sold! Techniques for Effective Salespeople are conducting the seminar. She was the top salesperson at Marker Filbin for eight years before she embarked on a career as an author and consultant. Geraldine has trained sales staff at Snyder Technologies and IBC World Inc.

Please fax your nominations to Mark Trieger at (284)555-2894.



Example 5: Workshop announcement letters

Memorandum

TO:

FROM:

DATE:

SUBJECT: Vehicle Safety Workshop

All drivers are asked to attend a vehicle safety workshop on Wednesday, October 30 from 9:00 a.m. to noon in the conference room. The workshop will review general driving safety policies, with an emphasis on winter driving techniques. We want everyone to be sharp for the coming winter.

The driver training instructor who may have trained many of you, John Brink, will conduct the workshop. John is a 10-year veteran of the postal service and driver training instructor in the Detroit area. He will be showing a video entitled “How to Handle Hazards on the Road,” followed by a discussion of postal service rules, and a live training exercise in the north parking lot.

If you are unable to attend the workshop, please call Joyce Fitzpatrick at Ext. 9003. If there is sufficient need, we will schedule a make-up workshop in early November.

Example 6: Memorandum regarding staff training

Memorandum

TO:

FROM:

DATE:

SUBJECT: National Libraries Association Tech Seminar

You have been nominated by your director to attend the National Libraries Association Tech Seminar, taking place April 19-21 at the Allen Lakes Convention Center in Madison, Wisconsin.

The Tech Seminar is designed to educate librarians on the new technological advances in library circulation, administration, and multimedia materials. We will focus not only on the operation of this technology but budgeting and purchasing considerations. After the seminar, participants should be qualified to advise their colleagues on the viability and proper use of the newest technologies available.

Attached is a schedule of sessions and information about instructors. Industry reps will also be on hand to answer your questions. Please R.S.V.P. to Noah Wexler by March 5. Julie Nebbins at the Allen Lakes Convention Center Visitors’ Bureau would be happy to help with hotel and travel arrangements. Her number is (330)892-7284.



Example 7: Training program for employee

Memorandum

TO:

FROM:

DATE:

SUBJECT: Assimilation Classes

As we approach our expansion in South Korea, many of you are preparing to move overseas. We want to help you make the transition smoother by offering assimilation classes. The classes will take place June 20-29 at Whitewood Campground in Slippery Rock, Ohio, and August 14-31 at the Friendship Conference Center in Seoul, South Korea.

Classes are intensive introductions to Korean culture, etiquette, and survival skills, as well as the Korean language.

We will send a Korean language textbook, language instruction tapes, and a syllabus to those attending. You will be required to complete three weeks of independent language study before classes begin on June 20.

Classes are open to executives transferring to our Seoul division. We encourage all executives to attend both sessions in their entirety. Executives based in the United States who anticipate doing business with our South Korea division are welcome to attend the Slippery Rock classes. Individuals are responsible for their own travel arrangements. Accommodations will be provided by Whitewood Campground and Friendship Conference Center.

Please notify Charlie McNamara at 555-0250 if you wish to register for classes. We will not be able to accept any reservations after May 1.

Both sessions will be led by Norman Reutzer, professor of Korean culture at the University of Ohio, and Ester Chung, company relations director of the Seoul division. Executives and employees from Seoul will attend portions of each session to give insight into the Korean business culture and offer relocation suggestions.

Example 8: Administrative training announcement

Memorandum

TO:

FROM:

DATE:

SUBJECT:

A meeting to train administrative assistants to use the new database software is scheduled for January 5 at 10:00 a.m., in the boardroom.

Participants will learn how to add and retrieve files from the FileMaster Pro 4.0 database. We will also cover how to convert old Computech 2.1 files to the new system.

All administrative assistants are expected to attend. If you cannot, contact Lewis Rossman to make alternate arrangements.

The training will be led by Alice Dunbrowski, a computer consultant from Office Solutions. Alice installed the program on our computers and uses it to manage her own files.



Example 9: Trainings memos

Memorandum

TO:

FROM:

DATE:

SUBJECT: Product Update Meetings for Retail Sales Associates

Product update meetings for all retail sales associates will be held on Monday and Tuesday, January 11 and 12 at the corporate headquarters at 115 Marsh Blvd. The meetings will introduce associates to the spring clothing line. The meetings are 7:00 a.m. to 9:00 a.m. daily. A complimentary full American breakfast will be served, and associates will be paid for those hours.

Attendance is mandatory at both sessions. Please come prepared to take notes! We will be giving information about fabrics, sizes, colours, prices, and designs for the entire spring line. This is information you will be expected to convey to customers.

Old Creek Mall store managers, Julie Herman and Alex Sebastian will be discussing the women’s line on the 11th. Heather McKimm, Westerville’s store manager, will discuss the men’s line on the 12th.

Example 10: Trainings

Memorandum

TO:

FROM:

DATE:

SUBJECT: Training Session—Federal Drug Dispensing Guidelines

We have scheduled meetings to update nurses and nurses’ aides on the recent revisions to federal drug dispensing guidelines.

Those attending must attend outside of shift hours. Meetings are scheduled for the following times:

Thursday, August 12, 9:00 a.m.-10:00 a.m., Room 218

Friday, August 13, 3:00 p.m.-4:00 p.m., Room 218

Monday, August 16, 7:00 p.m.-8:00 p.m., Room 218

Tuesday, August 17, 7:00 a.m.-8:00 p.m., Room 218

Attendance at one of the meetings is mandatory for all those who are certified or are seeking certification to dispense drugs to patients. Enclosed is a packet of material that participants must read before the meeting.

Florence Jolliet, our legal advisor, will conduct the meetings with Dr. Frank Wonderchek, director of paediatrics. Florence is an expert in health care laws and pending legislation affecting medical care providers. Dr Wonderchek is on the board that supervises the purchasing and dispensing of pharmaceuticals for the hospital.


25
Nov 10

Tips to write New Policy or Change in Policy

Tips and Techniques to write the Company New Policy or Change in Policy like Telephone Use, Termination, Medical, Parking, Leave, Sexual Harassment, Overtime, Sales, Salary & Safety

Example 1: Announce the new policy letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

To All Employees:

As a result of our excellent earnings, Hayden Inc. has become more newsworthy to financial and trade publication reporters. This increased interest should be good for Hayden if we present our story comprehensively and competently.

However, as most of you know, a few reporters are more interested in sensational reporting than inaccurate reporting. Obviously, we must be prepared to prevent this kind of misrepresentation in the press.

With this caution in mind, we have a new policy that requires approval from the third-level manager to handle such media inquiries. This approval policy applies to both foreign and domestic inquiries. Therefore, effective immediately, if you have any media questions, please refer them to our senior vice president, or to my office in her absence.

We have recently experienced an incident in which the media put Hayden in an embarrassing position with possibly serious detrimental effects. We cannot afford a repetition of this kind, and, therefore, we must handle press inquiries more carefully.

Thank you for your cooperation in putting our best side to the cameras and the papers.

Sincerely,



Example 2: Change in policy letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

To All Employees:

The Graham Group plans to continue its long-standing support of after-hours recreational activities for its employees. Lasting relationships between employees are often formed, and we view these as just one of the many positive benefits for both the employees and the company.

We have made one change: effective immediately, the procedure for handling expenses for medical treatment due to injuries suffered while voluntarily participating in a company-sponsored recreational activity should be the same as handling other off-duty injuries. That is, employees should submit expenses for reimbursement through the medical benefits plan just as they would for any other non-work-related illness or injury.

Call Joan Rivers at 444-6788 with any further questions. Thank you.

Cordially,

Example 3: Policy letter examples

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

To Operations Managers:

We have a good opportunity to reduce our travel budget expenditures, and your units will benefit to the extent you participate in our new travel agency plans.

Effective immediately, please have our travel agent in Hudson City use “Flyer Opportunity Certificates” when making your airline reservations. The value of these certificates ranges from $50 to $100, depending on the regular cost of the tickets.

Of course, some restrictions do apply to these discounted tickets, and these restrictions will appear on the tickets and/or the itineraries. If you have specific questions about any limitations, call Rebecca Greenfield at ext. 4446.

Please plan accordingly, and let’s save ourselves some money. Thanks.

Sincerely,



Example 4: Policies for company memos

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

To All Shop Managers:

The news you have been waiting for is finally here–and it’s good: Effective immediately, the Weekly Sales Activity Report is no longer required. We will move to a monthly reporting system.

We thank you for your past cooperation in supplying information. We hope it has helped you plan your daily sales calls with specific objectives in mind. In fact, we hope you continue to do such planning, even though you’re not reporting such activity to us. Planning your calls is the very best way for each of you to stay competitive.

Keep up the good work.

Regards,

Example 5: New policy examples

Memorandum

TO:

FROM:

DATE:

SUBJECT: Change in Eligibility Requirements for Employee Stock Purchase Plan

At the November board meeting, the directors of Forbes Manufacturing approved a change in the eligibility requirements for participation in the Employee Stock-Purchase Plan. Effective with the fiscal quarter beginning January 1, 19–, all employees who have completed one year of service with the company (a prior policy called for two years of service) will be eligible to join the plan.

The Employee Stock-Purchase Plan is an effective savings plan in which 1,200 Forbes Manufacturing employees are now enrolled. In fact, during the past fiscal year, enrollment has increased by 46 percent.

New enrollments for each quarter must be received by the 10th day of the new quarter. Should you have questions about “joining the bandwagon” or if you want to get an enrollment form, contact Liz Smith (ext. 282).



Example 6: Policies letter

Memorandum

TO:

FROM:

DATE:

SUBJECT: Overtime Policy

The following policies apply to all overtime work at Luster Plastics Company:

• Non-exempt employees may work overtime only if authorized by their immediate supervisors.
• When requesting overtime, supervisors must give at least four hours notice before the end of scheduled work hours.
• No employee who is working on a continuously moving line or operating a machine can be requested or allowed to work more than 12 hours in one day.
• All reported overtime will be reviewed by the supervisors.
• Work at home can qualify as overtime only with a supervisor’s express written permission.

Example 7: Parking Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: New Parking Policy

Effective December 13, all employees are required to park in the east lot. The south and west lots of the building are reserved for visitors and clients only.

We understand nobody wants to walk any further in the snow than they have to, but this policy is another step toward our goal of putting clients first. Thanks for helping us implement this policy with your usual cooperative spirit.



Example 8: Performance reviews letters

Memorandum

TO:

FROM:

DATE:

SUBJECT: Performance Reviews

Performance reviews will be conducted by an employee’s supervisor six month’s after initial employment and then on an annual basis. The employee will be rated in the following areas:

• Effectiveness
• Dependability
• Initiative
• Communication
• Knowledge
• Personal development

A guideline for the supervisor is provided on the review form. Please direct any questions or concerns to the Human Resources Department.

Example 9: Official policy memos

Memorandum

TO:

FROM:

DATE:

SUBJECT: Personnel Records Access

In order to guarantee that information contained in a personnel file is protected and accessed by only the appropriate people, the following policies concerning access have been instituted:

• Employees are permitted to view the contents of their personnel folders only in the presence of a designated official.
• A formal request is required to make any changes to the personnel records.
• Management will be allowed to review only that information that pertains to an individual’s job qualifications and performance and will be permitted only on a need-to-know basis only.
• Outside parties wishing to view personnel records must first gain the written permission of the employee.



Example 10: Employee medical policy letters

Memorandum

TO:

FROM:

DATE:

SUBJECT: Employee Medical Policy

Because we want to create a healthy work environment, Davis Aerospace Technologies has established the following policies regarding employee health:

Prospective Employees

Effective March 11, prospective employees of Davis Aerospace Technologies are required to undergo a pre-employment medical exam as a condition of employment. The exam will be paid for by the company and conducted by a physician designated by the company. Prospective employees must also complete a medical history questionnaire. Giving false health information is grounds for dismissal.

Medical conditions which may impair the performance of a position applied for will be considered in hiring decisions.

Current Employees

Current employees of Davis Aerospace Technologies are required to undergo a physical examination conducted by a company-designated physician bi-annually. Employees working in jobs that require moderate to strenuous physical activity as described in the employment agreement must undergo a physical examination yearly.

Employees will receive notice from the Personnel Office when they are required to have a physical. Except when granted an exception in writing, employees must carry out the required medical examination within two months.

Medical records resulting from company-sponsored physicals and medical history questionnaires are company property. They will be released to employees, physicians, or others only when required by law.

Example 11: Schedule of Holidays

Memorandum

TO:

FROM:

DATE:

SUBJECT: Schedule of Holidays

Hall Insurance Group is awarding a paid holiday for the following:

• New Year’s Day
• Martin Luther King Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Friday following Thanksgiving
• Christmas Day

Paid holidays will be granted for other religious holidays when employees submit a written request 10 days before the holiday and the supervisor grants written permission.

In order to receive a paid holiday, all employees must be present the day before and the day following the holiday. Exceptions can be made for valid reasons such as vacation or illness. Holidays which fall on Saturday will be observed the preceding Friday, and holidays which fall on Sunday will be observed on the following Monday.



Example 12: Sexual Harassment Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Sexual Harassment Policy

Brown Distributors will not tolerate sexual harassment of any kind from any employee. Sexual harassment is defined as uninvited and or unwelcome verbal or physical conduct directed at an employee because of his or her sex under the following condition:

• When it is either stated or suggested that submission to the conduct is a condition of the individual’s employment.
• The conduct creates a work environment that is offensive, intimidating, or hostile, or if it unreasonably interferes with the individual’s job performance.
• The submission or refusal of the contact affects an employment decision pertaining to that individual.

Any employee found in violation of this policy will be subject to disciplinary action or termination.

Example 13: Sick Leave Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Sick Leave Policy

Any employee of Green Leasing who is absent due to a non-work-related illness or injury will continue to receive the normal base pay.

Employees must report the illness or other reasons for absence to the supervisor in order to receive payment authorization from that supervisor. The maximum paid sick leave allowed will be determined according to the length of employment and individual circumstances.

Example 14: Smoking Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Smoking Policy

In an effort to protect the rights of both the smoking and non-smoking employees of Walton Productions, we have developed a company policy that permits smoking only in designated locations. This policy applies to both employees and visitors to our office.

Designated smoking locations include the third-floor break room and outside the east and south entrances. Departmental managers may also designate smoking areas at their discretion as long as they do not become an inconvenience to non-smoking employees.

Example 15: Telephone use Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Telephone Use Policy

The main purpose of the telephones at Inter Laboratories is to conduct business. We do understand that occasional personal calls are necessary, and each employee is allowed a reasonable amount of these. However, personal calls should be kept to a minimum. If a supervisor deems an employee’s personal calls are excessive or interfere with business, that employee will lose the privilege to make such calls.

Employees may not make personal long-distance calls from Inter Laboratories telephones. Pay telephones are available in the break room for long-distance calls.

This policy may be waived in case of an emergency.



Example 16: Termination Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Termination Policy

Rollins Steel wishes to retain the services of all employees who perform their duties efficiently and effectively. However, it may be necessary to terminate employment for the good of the employee and/or the company. There are five types of termination:

1. Layoff
2. Discharge for performance reasons
3. Discharge for disciplinary reasons
4. Retirement
5. Resignation
6. Requested resignation

Discharge for performance reasons, discharge for disciplinary reasons, and requested resignation are categories under which the company has initiated termination. In these cases, the supervisor must give the employee two weeks notice or the equivalent salary in lieu of two weeks notice. Except in special cases, employees terminated under these categories are not eligible for continuing salary and benefits.

Discharge for retirement, layoff, and resignation are entitled to receive full or partial salary and/or benefits including severance pay. In cases of retirement, health and pension benefits remain intact. Those laid off receive only health benefits during the non-working period but are entitled to full pay and benefits upon reinstatement. Those who resign are entitled to health benefits for a period of four months after the last day worked plus pension benefits accrued.

Example 17: Time Card Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Time Card Policy

Traders Industries utilizes electronic time cards at all of our facilities. Employees must swipe their cards through the reader machine at the beginning and end of each shift. The policies applying to the use of time cards are as follows:

1. Supervisors post employees’ scheduled work times weekly. Supervisors must record any variation on the time card with their initials.
2. No employee may record the time of another employee.
3. Employees are not allowed to work more than 20 minutes prior to or after their shift unless otherwise directed by their supervisor.
4. Employees are not required to record normal breaks.

All questions regarding this policy should be directed to the Payroll Department.

Example 18: Transfer & Relocation Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Transfer and Relocation Policy

Upon relocation, the employees of Foley Distributors are eligible for certain benefits that will assist them in the transition. These benefits are:

• 100percent of moving cost
• Career counselling and employment search for an employed spouse
• Legal and real estate costs incurred in moving
• Cost of living differential according to the most recent figures released by the Department of Commerce but not to exceed 12 percent.

Employees must submit receipts detailing these expenses to the Human Resources Department of the office where they have relocated within two months of beginning employment at the new location.



Example 19: Vacation Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Vacation Policy

As part of the benefits package, each Holly Systems employee is eligible for a certain number of paid vacation days each calendar year. The amount of vacation the employee is entitled to depends upon how long they have worked for our company.

• Six months to two years — one week paid vacation
• Two to five years — two weeks paid vacation
• Five to ten years — three weeks paid vacation
• Ten years or more — four weeks paid vacation

Scheduling Vacations

Requests for vacation days must be made at least two weeks in advance of the planned vacation time except in cases of emergency. Supervisors will attempt to accommodate requested vacation schedules providing they do not cause an unreasonable disruption in company business.

Vacation time does not roll over into new calendar years. The previous year’s vacation days not used by December 31 will be considered lost vacation time.

Vacation in Cases of Termination

Employees who terminate employment by retirement or resignation are entitled to receive payment for any unused vacation time. However, those who are dismissed with a cause or who retire or resign without due notice are not entitled to pay for unused vacation time.

Example 20: Memorandum regarding company policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Wage Garnishment Policy

Tops Plumbing will comply with all applicable laws governing the garnishment of wages. Wage garnishment occurs in cases where a court order requires an employer to withhold a certain amount of money from an employees wages to pay debts, taxes, or other legal obligations

Deductions – The “disposable income” is the amount left after income and Social Security taxes have been deducted. It is from this amount that garnishments will be withheld according to the following schedule:

• Total amount of a federal tax levy
• Non-support order by the court
• Other types of garnishments

Employee’s status

• No employee can be discharged on the basis of a garnishment connected with a single debt
• In the case of multiple debts, disciplinary action is based solely on whether an inadequate sense of responsibility is affecting the employee’s work performance
• Before any disciplinary action is taken, it must be assured that the garnishments are from multiple debts and not the repeated claim of only one
• All employees subject to garnishment will be advised of local credit services

Legal considerations – If any provision of this policy is contrary to applicable local, state, or federal law, Tops Plumbing will comply with the law.

Example 21: Safety and Health Policy

Memorandum

TO:

FROM:

DATE:

SUBJECT: Safety and Health Policies

All Wallace Manufacturing employees are responsible for observing safe working practices, policy rules, and all applicable laws and regulations.

Medical Examinations

• All pre-employment medical exams will be performed by a physician chosen and paid for by the company
• All medical history forms must be completed completely and honestly. Withholding information could result in termination
• Physical exams could be required due to a transfer, promotion, declining performance, or increased absenteeism
• If any employee is impaired due to prescribed medication, they must report it to their supervisor prior to arriving at work
• Any employee with a drug or alcohol problem will be encouraged to seek treatment; however, such treatment does not preclude appropriate action by the company if work performance is affected

Accidents and Injuries

• Following any work-related injury, an employee must undergo a medical exam and drug test with 24 hours or face disciplinary action
• All work-related illnesses or injuries must be immediately reported to the supervisor
• Following treatment for injury or illness, all employees must:
1. Complete a Worker’s Compensation Report
2. Keep scheduled medical appointments
3. Return to work when cleared by a physician
• Company may offer modified duty on a temporary basis
• Employee may be granted a medical leave of absence if more than two weeks is required

Safety Rules – Each department head or supervisor is responsible for establishing necessary safety rules and posting them accordingly. Failure to comply with these rules will result in disciplinary action.

Hiring and Orientation – No employee shall be hired to do a job he or she is not physically or mentally able to perform in a safe and effective manner.

Training and Education – Managers and supervisors are responsible for recognizing the need for training or educational classes or materials which can improve safety. Human Resources will supply approved materials.

Accident Reports – All accidents reported within a department must be relayed to the Human Resources Department.

Facilities and Inspections – Wallace Manufacturing shall maintain all safety and health facilities to meet all applicable standards. Inspections will be conducted on a regular basis to maintain standards.


25
Nov 10

Sample letters for Dismissals, Termination & layoff of Employees

Guidelines : Sample letters for Dismissals, Termination & layoff of Employees

Layoffs
Guidelines and Alternate Phrases

  • Begin with a summary of the situation and the reasons and then announce the layoff. Be truthful, objective, and clear.
  • Whitney Mitchell’s merger with Bromson, Inc., has initiated many staffing changes as we have tried to eliminate duplicate services during the past three months. Your position is one of those now being affected by the changes. Effective May 1, your division will be laid off under the provisions of our workforce-reduction policy.
  • The reality of our business is that we must continually evaluate our needs from all regions of the country. Market demands constantly change. While we have a surplus of technicians in one geographic location, we have a shortage in another. Your area now has the surplus, and we regret your position will be eliminated on May 1.
  • You are a member of a work division that has been determined surplus. In order to help reduce this surplus, the company is eliminating your current position and asking you to accept voluntary early retirement benefits.
  • Certainly, we’ve all watched media reports of the current recession and how it has affected jobs in our local area. The fact is now the recession has spread to our industry and our own corporation. We regret your own plant will close its doors, effective May 1, and your employment with Hemley Corporation will be terminated as part of this plant-closing action.
  • We have today taken difficult but necessary steps to achieve substantial cost reductions required by a continuing decline in advertising revenue. We have found it necessary to terminate 22 full-time and 13 part-time positions. Your position is one that has been eliminated.
  • We have taken steps today to reduce our workforce, steps fully consistent with our mission and its requirements. When times are good, it is easy to forge ahead; the test of a solid company is how well it can manage when times are not so good. We are doing our best to continue to provide quality service for our customers.
  • Show concern for the effect of the layoff on the individuals involved and the larger community. You may want to elaborate on other alternatives, such as early retirement options, that you considered in lieu of the layoff.
  • As you recall, we have tried to reduce our staffing costs by offering two early-retirement options, but the present layoff has become necessary because we did not have sufficient numbers of volunteers who elected to leave the company under the early-retirement plan. We want to make every effort to help you find suitable employment elsewhere.
  • We regret this action has become necessary, but we must also consider what’s best for our shareholders and the future of all our employees and company operations.
  • Your individual efforts have assisted us in reaching organizational goals through the years, and our only regret is we could not reach our cost-reduction goals without this layoff action.
  • Such reductions are always most difficult on those employees terminated, and then also on the community as a whole. We as a community have always rallied around our large corporations as leaders in civic projects that have improved the quality of life for all citizens. Belt-tightening is painful for all of us involved.
  • These terminations were made with great reluctance, and only after other economies, such as holding vacancies and an early-retirement incentive program, failed to yield sufficient savings.
  • Mention any available help the organization can provide, such as outplacement services, referrals, a continuation of benefits for a limited time, and so forth. Give details about continuation or cessation of benefits such as medical coverage or use of company vehicles.
  • We can continue to provide you with an office and a telephone for job-hunting purposes during the next 30 days.
  • We have arranged with Borden Consulting to provide outplacement services.
  • We have circulated a list of names and job titles to our subsidiaries to determine if they have openings where they could use employees being terminated in our area. We encourage you also to make your own inquiries about such unexpected openings in other parts of the country.
  • You will still have available for the next 30 days the company car for your personal use.
  • All your health insurance coverage will still be in force during this transition time. The insurance company will contact you directly to….
  • You, of course, are entitled to unemployment compensation under the regulations and policies of the State.
  • Please be assured we can give you the highest recommendations for jobs you may choose to pursue.
  • To help you in finding another job as soon as possible, we are maintaining three vacant offices (C100-103) for those affected by this layoff to use in telephoning prospective employers, typing résumés, and making copies for mass mailings.
  • End with an expression of appreciation and concern for their future well-being.
  • Thank you for your past achievements with us; we wish you well in your future job.
  • Whatever career plans you may have, we wish you the best.
  • Whatever you ultimately decide about transfers or termination, I want to wish you the best with your plans.
  • We have every confidence in your future with another company.
  • We wish you the best in finding a job that affords you many opportunities for advancement.
  • Thank you for your work here. We know you will find a job you enjoy elsewhere.
  • We have appreciated your patience, support, and cooperation during this difficult time.
  • I would like to thank you for your loyalty and to express our best wishes for a bright and rewarding future.
  • Thank you for your fine work here. Please accept our best wishes for your future employment elsewhere.




Example 1: Sample letters for Dismissals, Termination & layoff of Employees

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Bryan:

As you know, the company has been struggling with the rising costs of production and the falling prices caused by overseas competition. In our efforts to cut overhead and remain profitable, we have streamlined our staff operations at headquarters, and unfortunately, your position is being eliminated, effective October 15.

Rather than finish any pending projects here, your primary concern now should be locating another position within one of our subsidiaries or with another corporation. Please feel free to make use of any contacts or referrals here to search for the job you want.

You will be given four weeks pay in lieu of advance notice, and your insurance will continue under the provisions of COBRA. The insurance company will contact you directly about payments and the filing of claims. We encourage you also to take advantage of our out-placement services here if you are unable to make arrangements for a transfer within Transition. We have people who can help you with the preparation of your résumé, with aptitude testing, and with referrals for interviews.

You’ve been a valuable member of our headquarters team, and we regret the economic downturn has made this workforce reduction necessary. We extend to you our best wishes and have every confidence you will find a position that brings you personal satisfaction and allows you to use your talents effectively.

Sincerely,



Example 2: Sample of layoff letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Bob:

Because of the reorganization of our salaried workforce, it has become necessary to eliminate your position. Effective Friday, May 5, you will be placed on a lack-of-work status and laid off with those benefits for which you are eligible.

During the period preceding your last day of work, your primary effort should be in locating a new assignment, either within our company, if openings exist, or outside the company. I will personally help you in your search and will schedule an appointment time for you with Employee Relations for any help they can give.

Attached is an outline of benefits and conversion options available to salaried employees on lack-of-work status.

I regret business conditions require this action. I sincerely hope our combined efforts will be successful in finding a rewarding position that fully uses your capabilities and gives you every opportunity for further advancement.

Sincerely,

Example 3: Layoff letter to employee

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Stover:

To lower our operating costs, Bettgo management has made the decision to reduce our operating staff, along with certain other organizational changes and functions. Your position is one of those affected by these changes. Your employment with Bettgo will be terminated under the provisions of a reduction in workforce, effective August 14.

You will be paid your salary through the last day worked, including payment for your accrued vacation and two weeks’ pay in lieu of notice. Your insurance coverage is scheduled to expire on September 14. You have two options concerning continuation of this coverage; both are outlined on the attached page. When you have made your decision about this coverage and notified us with the attached form, the insurance company will contact you directly for all necessary details and/or payment.

You may also be eligible for state-administered unemployment benefits, and we encourage you to apply to the appropriate state department.

If you are rehired by Bettgo within one year, you may be reinstated with your former service date and all benefits related to that service date.

I’m sure you will have questions concerning this layoff. Please feel free to phone me or Director of Personnel Mark Harkrider at 444-5555, ext. 1234.

Sincerely,



Example 4: Sample Dismissals letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Frazier:

The corporate division has found it necessary to make further consolidations in its operations. These changes will allow us to operate in the most economical and efficient manner possible.

Your present position is being affected by these changes and will be eliminated on March 15, 19—. However, we are pleased to say that we have identified another position to make available to you. If you choose to accept this new Secretary-III position, on March 16 you will begin reporting to Howard Peyton, manager of our South American operations.

If you should decide not to accept this position, we regret that you will be laid off under the provisions of the Reduction in Force Practices. We must have your decision by March 4 because other employees are involved in these staffing plans.

Please discuss any questions about these changes and new reporting lines with your immediate supervisor. Or perhaps you would prefer to call me at 555-4444, ext. 2588.

Sincerely,

Example 5: Sample Letter for Termination

Memorandum

TO:

FROM:

DATE:

SUBJECT:

Dear Shirley:

As you know, sales have declined steadily over the past 18 months; as of June 30, 19—, we have recorded our lowest earnings in the past eight years. The sluggish economy and increased competition for our market share have forced us to restructure our workforce and eliminate several positions from the middle-management rung. I regret to say that yours has been one of those positions eliminated. Effective Friday, May 15, 19—, you will be laid off with those benefits for which you are now eligible.

During the next three weeks, please feel free to make your primary effort that of locating a new position within Howell-Forrester—if that’s possible in these times—or outside the company. Also, we encourage you to phone Employee Relations Manager Frank Hanover for an appointment to discuss your search for employment.

Attached is an outline of your benefits and conversion options with regard to pension and insurance plans. If there are any questions about these, contact Michael Smith at ext. 3377.

I sincerely regret business conditions require this action, and I offer you my personal help in your efforts to find another position that affords you a much-deserved opportunity to further your career.

Example 6: Sample letters for Dismissals, Termination & layoff of Employees

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. DiCorpo:

The economic downturn has had a profound impact on our ability to stay competitive in the international market. Revenues have declined for the fifth straight year, and it has become necessary to trim our workforce in order to stay competitive. Unfortunately, your position is one of those affected. Your employment with Freedman Chemicals will be terminated effective March 31.

You will maintain those benefits for which you are now eligible, plus two weeks pay in lieu of advance notice, and vacation time already accrued. I have attached a sheet explaining your health insurance options once your company policy runs out on July 1.

We encourage you to seek another position within the firm or one of our subsidiaries if possible during these difficult times. If not, we hope you will find a position with another firm that is suitable to your talents and experience.

Julie Newberger in the Human Relations Department has offered to consult with you about other employment options. Feel free to call me if you need a recommendation. I’ve also made a list of possible contacts at other companies and would be happy to make some calls on your behalf.

Sincerely,



Example 7: Announce the layoff

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Gomez:

Our consolidation with the New York division has been a difficult transition for our entire office. We have been forced to dismiss loyal employees in order to eliminate overlapping positions in both divisions. I am sorry to inform you that yours is one of the positions being eliminated.

Your position will be terminated effective March 31. However you are excused from your accounting responsibilities as of today. I encourage you to use your remaining time to seek a position in another firm. We have retained the services of Allen Wilhelm of Career Consultants to help you find a company worthy of your skills.

You will retain all benefits for which you are now eligible and your insurance coverage will continue for six months after the date of your termination. National Health will be in touch with you about your option to finance your own coverage after the six-month grace period.

We offer our gratitude for your loyal service and wish you the very best in the future.

Sincerely,

Example 8: Employee Termination & Layoffs

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Jones:

As you know, this has been a difficult year for our company. It has come to the point where we must begin making personnel cutbacks. Although we loathe to take this step, we can no longer avoid it if the company is to survive. I regret to say that your position is included in the cuts.

I wish I didn’t have to give you such news. You have been a loyal employee for four years, and during that time we have valued your work. Your contributions to our design proposals have been excellent. Unfortunately, we have run out of alternatives.

Your position will be eliminated effective September 31. Your pension plan will remain intact indefinitely and we will apply the week of vacation you have earned plus two weeks pay in lieu of notice. Health benefits will remain in effect for four additional months unless you make arrangements with the carrier to extend them.

Janet MacKenzie in the Employee Relations department is available should you wish to discuss finding a new position, whether it be at one of our other divisions or another company. I would be more than happy to write you a letter of recommendation and suggest some possible contacts.

I am deeply sorry to see you go, Alex. Thank you for your fine work here.

Sincerely,

Example 9: Letter for announce layoffs of employee

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Janet:

Due to our merger with Lockhart–Mellon we have been faced with eliminating a number of positions with overlapping responsibilities. We felt we could take care of the problem with our early retirement offer. However, too few people chose that option, and we are now forced to eliminate positions. Unfortunately, your position has been terminated, effective immediately.

I have attached a sheet which explains the status of your benefits and vacation time accrued. We will give you two weeks pay in lieu of advance notice.

I am keeping Room 214 open as a resource room for those looking for new positions. You are welcome to use the office, fax machine, and photocopy machine to facilitate your job search. We have also arranged to have Brian Elly from Career Services available for consultation. His number is 555-9039.

We appreciate the fine work you’ve done for us these past six years. It grieves me to have to let you go, but I know your positive attitude and strong work ethic will bring you success wherever you decide to go.

Sincerely,

Example 10: Layoffs

Memorandum

TO:

FROM:

DATE:

SUBJECT:

I am sure you are well aware that we have undertaken a major effort this year to cut costs so we can remain competitive in our swiftly changing market. Part of that effort has been the transfer of 70 percent of our manufacturing to factories abroad. Because the majority of the work is now being done overseas, we are compelled to reduce our staff in Philadelphia to a size appropriate to its decreased scope of responsibility. Regretfully, your position is being eliminated.

This becomes effective March 31. Between now and then, I encourage you to make finding a new position your primary objective. Susan Teasdale in the Human Resources department is available to assist you in your employment search.

You will be paid through March 31 plus vacation time already earned. I have attached a brochure explaining your health insurance and benefits options.

Whether you find a new position within or outside of Lockhart–Mellon, I hope you find something that engages your creativity and your skill with computers. Another company will be fortunate to have you. If you wish, I would be happy to write you a letter of recommendation to all prospective employers.

Thank you for eight years of fine work.


21
Nov 10

Sample Letters for Announcing New Policies, Procedures And Plans

Guidelines : Announcing New Policies, Procedures and Plans

  • Guidelines and Alternate Phrases
  • Summarize the Business letters for announcing new policies, procedures and plans for the company. Announcing a new return policy, business opportunities element, policies & profit, without getting bogged down in minute details. Include effective dates.
  • Beginning October 1, we will implement a new procedure for shipping library materials to our field training sites. All orders for videos, periodicals, audio series, or other packaged courses must be placed through Jan Graves. After you phone her (ext. 3456) or drop her a note with your order, she will ship your materials to you within 24 hours.
  • Feel free to make any changes in current orders or place any new orders from the current catalogue until February 9. After that date, we will no longer print a direct-mail catalogue or ship products from this location. Instead, your new orders will go directly to ….
  • Use a positive, upbeat tone (rather than a scolding tone) that makes readers feel as though the change is to their benefit or at least to the benefit of the customers as a whole. Giving adequate explanations goes a long way in helping customers accept changes.
  • This system is currently being used by only 15 percent of our customer base, and the expense of the extra handling negates any profit on these orders.
  • While some of you have enjoyed the convenience of …, we think the added value of … will more than compensate for the extra time required to ….
  • We suggest that you try the procedure for six months. If you’re not completely satisfied that you’re getting better service, let us know. We welcome feedback and will make changes accordingly. Our goal is to provide the best possible service at the lowest cost, and this new procedure is getting high marks in other firms similar to ours.
  • There may be some confusion in the interim period, but we think the changes will be well worth any initial frustration with the learning curve.
  • We promise to help you every step of the way. And we can assure you that this new policy will add value to your membership in the years to come.
  • Address the most obvious concerns with specific details. Then give readers a source for questions that will arise about exceptional situations.
  • The specifications for the new equipment sound restrictive and costly. In fact, they are not. In the chart below, I’ve compared ….
  • You may have questions about your benefits, your rights, and even the advantages of staying in such a business partnership. We have prepared a list of key people with their addresses and phone numbers so that you can direct your questions to the most knowledgeable source. They are expecting you to call and will be glad to calculate for you ….
  • We’ve added a special hotline number (1-800-334-6666) just for your questions. We want you to understand fully all the implications of the law on this new issue.
  • Express appreciation for their cooperation.
  • Thank you for your usual cooperative spirit.
  • We appreciate your willingness to try new ideas that we hope will save us all time and money.
  • Thank you, our customer, for your patience during this transition.
  • We’ve listened to you, and we’ve made changes. That in itself should show you how much we appreciate your business and your help in offering the finest service available.
  • We appreciate your willingness to make changes whenever we receive valuable feedback about how we can run our business more efficiently.
  • Thank you for accepting this new policy as a necessary step in growing a business.
  • We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better. Here’s to our continued partnership under these new arrangements.
  • Thank you for your help in making this work.
  • We are working for you to help you grow. This new procedure is one more example of our effort to provide innovative products and services in a timely manner at the lowest possible cost.




Example 1 : Sample Letter for New Policies And Procedures

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Agents:

Effective May 1, you can call extension 7788 for your medical insurance renewal changes. We will enter any changes directly into the system and within 2 days. We will mail you’re insured a revised or amended renewal declaration and an invoice. If it’s necessary to add a dependent to the coverage, we will mail the declaration and invoice within twenty-four hours.

Such efficient, fast service is a primary concern to both of us, and this direct access will reduce the time for processing these changes. If you have concerns about how this procedure will work, call me at 222-4587.

Cordially,

Example 2 : Letter for New Policies And Procedures

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Olson:

Effective May 20, all shipments by Surety, Inc. to our exchange terminals will be handled by overnight express. This new procedure will continue through the end of August, at which time we will revert to our normal shipping guidelines. We, not our customers, will bear this additional cost as part of our ongoing efforts to ensure customer satisfaction.

This express shipping procedure should allow us to process the backlog of orders generated by the increased media exposure with regard to the Midland situation. If you have questions about arrival dates on your orders, continue to deal directly with your normal contacts.

We want you to know we truly value you as a customer.

Sincerely,



Example 3 : Example of New Policies And Procedures

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Valued Customer:

Dean’s Department Store has been serving the community since 1902. We work hard to provide our customers with the latest fashions at the most reasonable prices. In the past, we have offered flexibility in our return policy. However, these policies have been revised to accommodate the changing times.

We are announcing a new return policy on all apparel, both men’s and women’s. Cash refunds require a cash register receipt and all clothing tags must be intact and attached to the garments. Clothing must be returned within 30 days to be eligible for a cash refund. Refunds after 30 days will be made in the form of merchandise exchange only. For an exchange, a receipt is not required however, you will only be credited for the current price of the item.

We regret any inconvenience the new return policy may create. Thank you for your cooperation.

Sincerely,

Example 4 : New Policies And Procedures Letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Members:

Jim’s Gym is continuing its mission to encourage and facilitate a healthy lifestyle. In fact, health issues are the reasons for our implementing new policies and procedures in the gym for our members.

We have recently learned that minor infections related to gym conditions are being spread. In order to prevent the spread of infection through perspiration, the following precautionary measures should be taken:

1. Workout clothes should cover the entire back and front of the torso. This will help “catch” sweat.

2. Machines must be wiped down after use. Towels will be provided by Jim’s Gym.

3. Discarded water bottles should be placed in the appropriate receptacles.

Thank you for your cooperation.

Sincerely,

Example 5 :Business letters for Announcing the new policies

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Clients:

Jan’s Babysitting Service is proud to announce success in the Baytown area. In order to ensure continued success and preserve our clean safety record, we are adopting a new policy for our newest clients.

In the past, only sitters were required to submit references. We will now require families wishing to use our services to submit at least two references, one of which must be an employer or former employer. This will help to ensure the safety of the sitters as well as the children and their families.

We hope you understand the necessity of this new policy. We feel that it will contribute to high-quality service in a safe environment. Please submit your references in the enclosed envelope and return them as soon as possible. We appreciate your assistance in this matter.

Sincerely,