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Example 1: Suggesting Updated Model

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Liddy,

Thank you for your interest in ordering our products. The model you requested, however, has been discontinued and is no longer available. It has been replaced in our inventory by the new Model 5000. I have enclosed a brochure detailing the 5000’s features.

I am sure that this new model will meet your needs.

Sincerely,
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