29
Nov 10

Special Services for New Customers






Example 1: Sample letter of special services to new client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Edgar:

I can’t tell you how pleased we are here at Sandhurst to count your company as one of our new accounts. It was good to hear that all of the office equipment you ordered arrived on time.

I would like to take this opportunity to offer you a free one-year service contract as a way of saying thank you for your business. Our machines rarely have any trouble, but when they do, rest assured we will take care of the problem. We will even replace the entire machine if necessary, at no cost to you.

Again, thank you for choosing Sandhurst.

Yours Truly,

Example 2: Services introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Dickinson:

Thank you for purchasing Bruxelles networking software. We are privileged to have a company as respected as yours as a new account. We will do our best to ensure your satisfaction.

As a small token of our appreciation, we would like to offer you free monthly system checks by one of our trained analysts over the course of the next year. At the beginning of each month we will call to request a convenient appointment time to visit your offices. Such system checks will allow the analysts to monitor the system and make changes based on the needs of your workers.

We look forward to working with you.

Sincerely,

Example 3: Letter to new customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Thibodeaux:

Thank you for doing business with Calumet Supplies. We look forward to supplying you with all of your building materials.

To thank you for opening an account, and because we know how critical your deadlines are, we would like to offer you free next-day air shipping on any replacement order due to damage or loss during shipping, for the next two years.

We are proud to be affiliated with such a respected builder.

Yours Truly,

Example 4: Special services letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Amethyst:

Welcome to Jamison & Heller Art Warehouse. We are honored to have an industrial designer such as yourself allied with our company.

As a token of our appreciation, we would like to offer you free delivery on your first three orders. Simply call in your order, request your delivery date and time, and we will take care of the rest.

We look forward to having the opportunity to create a long and fruitful relationship with you.
Best of luck in all your creative endeavors.

Sincerely,

Example 5: Special Services for New Customers

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Antoine:

Thank you for choosing Marquette Printers for your company’s printing needs. We will work hard to ensure your satisfaction.

We would like to offer you a year’s worth of free editing on all documents you bring us. It is our way of thanking you for the opportunity to provide your printing needs.

We look forward to working with you.

Sincerely,


29
Nov 10

Special Offer of New Customer






Example 1: Sample letter of special offer to new client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Costa:

Hudson Technical is honored to be able to count you as one of our customers. We are looking forward to a long and productive relationship with your outlet chain.

To start things off on the right foot, we would like to pay your freight charges for the first three orders you place, at the outlets of your choice. Condor Freight, our regular carriers, will present you with prepaid invoices. Simply have the manager sign them to let us know you received the shipment with no complications.

We hope you will be happy with our services. Feel free to call us any time.

Sincerely,

Example 2: Customer offers letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Royale:

We are pleased you have decided to offer Lavender’s Linens to your clientele. We are sure both you and your customers will be satisfied with the quality of the merchandise.

We are excited to offer you, as a new customer, a 15% discount on all orders totaling $1,000.00 or more for the first year. We hope this will provide you with the opportunity to offer a wide selection of our stock to your patrons.

We are proud to be of service to you.

Yours Truly,

Example 3: Special offer letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Voulray:

Thank you for choosing Brittany Office software for your networking needs. Please remember we are available for any questions you may have concerning your new system.

We routinely upgrade our software, and are happy to be able to offer you these upgrades free of charge. Simply follow the instructions to load the upgrade. A “New Features Bulletin” will accompany each mailing.

Thanks again for choosing Brittany Office!

Sincerely,

Example 4: New customer letters example

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Newhauser:

Thank you for allowing AlexxaTech to provide your electronic service needs. Please keep this service call card in an easy to remember place. Then, each time a service representative comes to work on your equipment, have him initial the appropriate card. After six service calls, you may turn in the card for a $50 rebate, or you can get your next two service calls free of charge.

Be sure to ask for a new card each time you turn one in. This is not a one time offer. This is a service commitment to you.

Sincerely,

Example 5: Special Offer of New Customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Briscoe:

Welcome to Cumberland & Sons!

Cumberland carries a vast array of product lines, and we know choosing from among them can sometimes be difficult. That is why we are offering you your first order, up to $1,000, free. You don’t even have to worry about shipping.

So take your time and peruse our catalog. Consider trying new products out on your customers. After all, this time it won’t cost you anything, and you may happen upon a profitable discovery. We look forward to your order.

Thank you for the opportunity to serve you.

Yours Truly,


29
Nov 10

Offer of New Complimentary Product/Services






Example 1: Example of new product introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Gottschalk:

At Bonnabelle Insurance, customers safety is important. That’s why we are offering a six-week free trial membership in our Automotive Emergency Club. Some of the benefits you receive:

• Free roadside assistance

• Towing to any garage for only $10.00

• Discounts at all Auto Lube Stations and all Mapp’s Automotive Supplies

This offer is good anywhere in the continental US, Alaska, Hawaii, and Canada. If, at the end of six weeks you decide to continue this service, you may do so with a charge of only $15.00 added to your monthly billing statement.

Imagine the comfort of knowing your automotive emergency will be dealt with even if you have no cash readily available. All you need is Bonnabelle’s Automotive Emergency Club card. We’ll never leave you stranded.

Sincerely,

Example 2: Introduction letter for new product

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Dreyfuss:

Thank you for registering your Office Future software package! By registering your software, you have become eligible for free 24-hour technical support, either by calling our toll free number at (800) 369-8630, or by accessing our World Wide Web site at:

http://www.officefuture/helpline.com

You will also be receiving our free monthly magazine, Office Today, which features special offers on products, information on upgrades, and the opportunity to learn about exciting new developments in the world of computers and programs.

Look for your first issue to arrive in February, and thank you for your patronage!

Sincerely,

Example 3: New product sample letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Casey:

I am pleased to offer you this free sample of the new Belle Arte paint kit, complete with instructions and accessories.

We welcome you to try it out—there is no obligation. Our only request is that you give us your feedback, either in a brief note or a quick call to me, letting us know what you think of the kit. You have been a important customer over the years, and I think you know how much we value and respect your opinions about our products.

Sincerely,

Example 4: Product introduction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Heinz:

When you run a family-owned restaurant, like we do, you get to know the customers who are special, who have been faithful patrons over the years.

You are such customers—having been with us almost every week from the day we opened. Although you may not realize it, this year marks the 10th anniversary of your patronage of our restaurant. We are honored by your loyalty, and proud to know that we have continued to please you.

We would like to offer you a special dinner next Friday. Come prepared to try some new dishes, created especially for you. Your usual table will be waiting. The only thing that will be missing is your check.

We look forward to serving you.

Regards,

Example 5: Letter to client

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mickey:

Here is the fixture you ordered from us. I apologize again for you receiving the wrong order. Please feel free to keep the first fixture at no charge.

I have also included five extra halogen lamps with your order, as well as some replacement bulbs, should you need them.

Regards,


29
Nov 10

Notification of New Hours/Location






Example 1: Sample letter to customers to inform new hours

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear David:

It’s official! We are now at our new location in the trendy Warehouse District, at the corner of Magnolia and St. Rose.

While we suffered a temporary set back with the fire that destroyed our previous office last month, we are back stronger and ready to serve you. Our new location has the bonus of increased customer parking, something our old location was sadly lacking.

We are looking forward to working with you again; we have missed the friendly faces at your company.

Give us a call!

Cordially,

Example 2: New timing for customer services letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. McKay:

We are writing to inform you of a change in our customer service department. After tallying the number of calls received each hour, as well as those we received after hours, we have decided to adjust our hours of operation.

Instead of being available from 8:00 a.m. to 5:00 p.m., your service line will now be open from 10:00 a.m. to 10:00 p.m., seven days a week. We hope this will be of greater convenience to you.

Sincerely,

Example 3: Notice to customer of new hour

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Sally & Company:

Effective June 1, we will be open for business at our new location, just off the East Broadway exit of Loop 410. We are excited about our new location and its advantages—convenient location, ample parking, bigger store space!

Due to the anticipated increase in business, our hours of operation have changed: we will now be open from 8:00 a.m. to 10:00 p.m. Monday through Saturday and 12:00 p.m. to 6:00 p.m. on Sunday.

Come visit us at our grand opening, which will be held the day before the official opening. It will begin at 10:00 a.m. and last through the lunch hours. We’ll provide the refreshments, you provide the presence!

Yours Truly,


Example 4: New timing for customer dealing

Memorandum

TO: All Employees

FROM:

DATE:

SUBJECT: New store hours

Effective 9/19/– we will be increasing our store hours to 24-hours a day, seven days a week. In our recent customer survey, 45% responded positively to keeping the store open 24-hours.

We hope our solution will provide greater convenience for all of our customers.

Please check with your supervisor for your new work schedule.

Thanks for all your hard work.

Example 5: Change of address letter

Company Name or Letterhead
Address
City, State Zip

Addressee
Address
City, State Zip

Dear Coretta & All the Staff at BookWorld Publishing:

Well, we did it again. We moved!

You’ve sent so many great books our way that we no longer had any aisles left for the customers to walk through. To remedy that, we have officially taken up residence at 601 Archer Street. (Our phone number will remain the same.)

We now have over twice as much room as we did in our former building. So keep those books coming!

Regards,


29
Nov 10

Brochure/Catalog Letter






Example 1 : Catalog cover letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Lindsey:

Enclosed is the catalog you requested for the 932 line. If you turn to page 4, you will see the 932-AC, which we discussed on the phone. As I told you, our promotional price for this product makes it a steal, especially when you note the regular price.

We are also running specials on the 932-ASD (page 6) and the 932-PPB (page 9). I have marked the sale prices next to both of these. If you have any questions concerning the promotional items or any of the other products featured in the catalog, just give me a call. I’ll be happy to help.

Sincerely,

Example 2: Introdcution letter for catalog

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Lamar:

I thought I would send you our brochure, which features our new Sea Dreams line of fountains. We are extremely proud of the sculpture and design of these new fountains, particularly Neptune’s Dream and Underwater Ballet.

Please contact us if you would like to stock any of these items. The aforementioned fountains are selling wonderfully at some of your company’s other locations. Call me at (800) 973-3729, ext. 402.

I can ship them out ASAP.

Cordially,

Example 3: Catalog letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Jenni:

After our conversation last Thursday, I thought I would send you our catalog, which features the new Boldoni Line we were discussing. Considering the number of options these come with, the pricing is extremely reasonable.

I can also negotiate a discount of 10% for bulk orders. Based on the amount of merchandise we have sold via your store in the past few months, I would say there is little chance you will be left with overstock items, particularly with this product.

Let me know if you decide to place an order.

Cordially,

Example 4: Brochure of company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Tippon:

As per your request, I am sending you a brochure and spec sheets for each of the models we are currently marketing, as well as an informational sheet about the latest Premium One model, which is due out next month.

Also enclosed is our general catalog and services booklet. We offer a variety of office equipment and software, some of which you can receive a discount on after your purchase of a Premium One. We also offer free networking installation, should you be considering such an option for your work place.

I hope this information is helpful. Please do not hesitate to call me if there are any questions. Thank you for your interest in our products.

Sincerely,

Example 5: Catalog letters templates

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Cherrell:

Thank you for your interest in our catering company. As per your request, I am sending you a brochure which contains photographs of some of the banquets and receptions we have catered. You will also find our spring menu listing the various foods and drinks we offer, along with a pricing sheet. If there is something you would like to order that is not on our menu, let us know. We will be happy to quote you a special price for it.

I am also sending you some sample menu price sheets based on meals prepared for groups of 60, which is the approximate number of people you are planning on. This should give you a clearer idea of the cost range for various menu combinations.

I look forward to our Monday appointment.

Sincerely,


29
Nov 10

Annual Report, CEO Letter



Guidelines : Annual Report, CEO Letter

Annual Report, Letter from the CEO

Guidelines and Alternate Phrases

  • Give a state-of-the-company summary statement, including new product or new service information, financial position, marketing matters, proposed new ventures, and legal confrontations.
  • Explain not only what happened, but why.
  • Relate the company’s performance to the industry as a whole and give projections regarding the future.
  • Show modest pride if your company has had a successful year.
  • We want to congratulate our employees for their dedication to this new….
  • We think this attitude has been a successful one in enabling us to….
  • This approach has turned out to be quite beneficial to….
  • The risk and hard work of prior years has paid off handsomely this past quarter.
  • Communicate management philosophy about major events such as new or ongoing market changes, new-product introductions, legal battles, acquisitions, divestitures, or changes in senior management.
  • Mention any company civic commitments.

Example 1: Sample letter of company annual report

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

To Our Shareholders:

Financial Highlights

We submit herewith the Annual Report of The Procter & Gamble Company for the 1987 fiscal year that ended June 30, 1987.

Net sales for the year amounted to $17.0 billion, an increase of 10 percent over net sales of $15.4 billion for the previous year.

Net earnings for the year amounted to $327 million, and earnings per share amounted to $1.87 per share. Excluding the impact of the reserve to restructure manufacturing operations we wrote to you about in June, net earnings amounted to $786 million, an increase of 11 percent over net earnings of $709 million for the previous year. Pre-tax earnings excluding the restructuring reserve were up 21 percent over the comparable amount a year ago. Earnings per share excluding restructuring were $4.59, which compares with $4.20 for the previous year.

Dividends of $2.70 per common share were paid during the year. The comparable amount for the previous year was $2.625 per share. This marked the 31st consecutive fiscal year of increased dividend payments.

Sesquicentennial Anniversary

This year marks the 150th anniversary of the partnership formed by the Company’s founders, candlemaker William Procter and soapmaker James Gamble. We are proud of our long and successful history. As we look to the future, we are committed to do what’s right for the long-term interest of our Company so it will prosper through another 150 years.

Restructuring of Manufacturing Operations

In June, we reported to you we had established a restructuring reserve for the Company’s worldwide manufacturing operations. After final review, this resulted in a pre-tax charge against the fourth quarter of $805 million that reduced net earnings by $459 million, or $2.72 per share. The restructuring program primarily focuses on consolidations of manufacturing operations, which result in the conversion or disposal of some plants, buildings, and equipment in the United States and abroad.

A significant part of the program includes a sharp curtailment of Duncan Hines cookie manufacturing operations in the United States and Canada. This cutback in resources behind the ready-to-serve cookie business is related directly to the infringement of the Company’s patented technology by three major U.S. cookie manufacturers and the injury this has done to our cookie business. We are continuing to pursue these lawsuits in U.S. District Court.

Over the long-term, the restructuring program will result in a stronger, more competitive company and will set the stage for more vigorous growth in the current year and beyond. The program will have a positive impact on cash flow and will not inhibit the Company’s ability to pay dividends.

Acquisitions

Earlier this month, the Company announced an agreement to purchase all shares of the Blendax Group subject to governmental agreement. Blendax is a major European manufacturer and marketer of health and beauty aids headquartered in Mainz, Germany. It holds important market positions in the Federal Republic of Germany and Austria. Blendax’s products include dentifrice, toothbrushes, oral care appliances, bath and shower foams, hand and body lotions, shampoos, hair colorings, and deodorants. Its experienced organization of more than 2,000 employees will give the Company an expanded presence in European health and beauty aid markets.

In mid-June, the Company’s Richardson-Vicks subsidiary signed an agreement to purchase the worldwide rights to Bain de Soleil, the second-largest-selling sun care line in the U.S. The line comprises a full range of sun care products for tanning, sun protection and moisturizing.

United States Business

Net earnings from operations in the United States excluding the effects of restructuring totaled $711 million, a 12 percent increase over the previous year. A new unit volume record was established for the domestic consumer products divisions despite a business climate that was particularly competitive throughout the markets in which we do business. Termination of investment tax credits by the Tax Reform Act of 1986 had a negative impact on net earnings this past year. However, beginning July 1, 1987, the drop in the federal statutory tax rate from 46 to 34 percent under the Act will more than offset the loss of these tax credits.

Notable volume and market share increases were achieved in the dentifrice and deodorant categories, led by Crest Tartar Control toothpaste and Secret anti-perspirant. In the mouthwash category, Peppermint Scope was expanded broadly as a companion product to Original Mint Scope. Two new and unique health and beauty aids were expanded into national distribution: New Pert Plus, which replaced original Pert, is the first hair care product that delivers complete cleaning and conditioning benefits in one product. Peridex, a prescription mouthwash, is the first product to carry the American Dental Association’s seal of acceptance for control of plaque and gingivitis.

There was significant growth in the coffee and fruit juice business. A record market share boosted Vacuum Folgers coffee to leadership in its category. Record unit volumes of Citrus Hill Select orange juice were shipped, and the stage was set for future growth by expanding Citrus Hill Plus Calcium nationally in orange juice and grapefruit flavors. Its calcium source marks an important breakthrough in family nutrition. Patent approval on the product is pending. The American Medical Women’s Association accorded special recognition to Citrus Hill Plus Calcium as an effective source of dietary calcium, which also marked the first product acceptance citation by this professional organization.

Record unit volume was attained in paper products, led by Charmin bathroom tissue, Bounty towels, Always feminine sanitary pads and liners, and Pampers disposable diapers, all of which reported significant growth over the previous year. New Always Slender for Teens was expanded nationally late in the year and is directed specifically at the teenage catamenial market. In June, Luvs Deluxe diapers with improved containment and ultra thin padding were expanded into national distribution.

In the laundry and cleaning products segment, a number of reformulated and companion products to existing Company brands were expanded successfully to national distribution.

• Liquid Cascade dishwashing detergent is generating new volume in tandem with powder Cascade, the dishwashing market leader.
• Liquid Cheer detergent offers all-temperature cleaning versatility just like Cheer powder detergent.
• Dash detergent was repositioned as a lemon-scented economically priced detergent.
• New, fresh-scented Lemon Comet joins regular Comet in the cleanser category.

Our industrial and institutional businesses made significant progress this past year, most notably from improved margins on wood pulp that helped to restore profitability to more satisfactory levels.

International Operations

International operations achieved net earnings of $197 million excluding the effects of restructuring. This represented an increase of 38 percent over the prior year. This was the second straight year of strong earnings growth. The growth was broadly based geographically and by product line and included the effect of favorable currency exchange rates.

The soap and detergent business in Europe recorded significantly improved margins. New or re-formulated products expanded our brand line-up in many major markets. Additionally, we are very encouraged by the growth of the citrus beverage business in Germany, where we introduced improved products with unique technology that retains more of the natural juice flavors. In most countries improved versions of Pampers contributed important unit volume growth. This progress was particularly noteworthy in Japan, where our market share improved in a disposable diaper category that has grown substantially.

During the past year we completed the integration of the Richardson-Vicks international business with P&G operations. Revised divisional structures and the combining of companies in many countries are providing efficiencies and presenting new opportunities for business growth to the unified organizations.

Geographic expansion activities continued during the past year. A joint venture became operational in Egypt, and a joint venture was established in Turkey with the Mintax Company. In Colombia, the Company acquired a controlling interest in Inextra, a local manufacturer of soaps and detergents.

Research and Development

Last year, the Company invested $576 million in research and development expenses, a 20 percent increase over the previous year. Expenditures included basic research with emphasis on relevant new technologies as well as applied research to develop new products and to maintain the vitality of existing brands. Worldwide, about 6,000 employees–or more than eight percent of the Company’s total enrollment–are engaged in research and development activities.

Olestra

Following 20 years of extensive research, the Company has developed an important new food ingredient. In May, the Company’s petition for approval of a new calorie-free ingredient to replace fat in everyday foods was accepted for processing by the U.S. Food and Drug Administration. Olestra, its proposed generic name, will let consumers reduce their intake of fat and calories. Products containing olestra cannot be marketed until the FDA reviews and approves its use, but we are very much encouraged by this first step in making these important nutritional and health benefits available to the public.

Capital Expenditures

Last year, capital expenditures amounted to $925 million, or slightly below the expenditure level of the previous two years. Product and process improvement projects to existing manufacturing capacity and cost savings projects accounted for more than 60 percent of these expenditures.

Financial Strength

The Company maintained its strong financial position in 1987. All of the past year’s cash needs were provided by internally generated funds. Coupled with considerable unused debt potential and ready access to capital markets here and abroad, we have a great deal of financial flexibility in funding the future growth of the business.

* * *

The commemorative booklet inside the front cover of this report reviews how “Excellence through commitment and innovation” has characterized the Company’s operations since it was founded in 1837. It is particularly appropriate in this sesquicentennial year to pay tribute to the men and women of Procter & Gamble, both past and present, who have contributed to that record. They are primarily responsible for the past achievements and growth of the Company through the years, and it’s because of them, now 73,000 strong, that you can share our confidence in the future.

Respectfully,

John G. Smale

Chairman of the Board and CEO

John E. Pepper

President

Reprinted by courtesy of The Procter & Gamble Company.


29
Nov 10

Announcing New Location or Chang of Name

Guidelines : Announcing New Location or New Name

Announcing New Hours, Location, Name, or Logo

Guidelines and Alternate Phrases

  • Announce what’s new upfront a new name, new location, new logo, new hours.
  • We’re growing. As a result, we’ve taken on a new name that more accurately describes our full product line.
  • We have a new face and a new name. (Old Name) has now become (New Name), with a new direction. We are now able to provide you….
  • Several clients have told us they disliked having to take off work to keep their appointments; we listened. Beginning October 1, you can now schedule evening appointments with any of our psychologists. We suggest you call us about their individual weekly schedules, and we’ll arrange a convenient time for you to work together.
  • Effective May 6, Vivaron, Inc., will offer you longer hours to transact business with us; we’ll be open Monday, Wednesday, and Friday evenings until 10:00 p.m.
  • We’ve moved. Come by and see us at our new location: (address).
  • Blythe Services Corporation has changed its name to Flex-Systems–not because name changes seem to be the “in” thing today but rather because it reflects an important change in our services to you.
  • You have known us in the past as Schaper Supplies. Since our inception, we’ve specialized in ___. Now that we’ve been acquired by ZEX Corporation, we have taken on their name and become an even stronger provider of ___ products.
  • Our name has changed, but our superior products continue to get the same high marks from customers. Our new name, Univex, Inc., will now be the one you see in industry journal ads and product literature. We have a new address also: (address).
  • Please make a change on your Rolodex and in your files: Univex now has a new name and a new address: (address).
  • Include effective dates if the announcement precedes the actual change.
  • All these changes are effective immediately.
  • After November 1, you’ll be seeing several changes around our offices–all for the better.
  • If appropriate, take this opportunity to sell. Focus on some new aspect of your service or product, or simply remind readers who you are and what you can do for them. Tell them what the change means in terms of benefits.
  • Our new name signifies a new understanding of the market and your changing customer needs. Specifically, our goal is to add value to our current products by giving you new innovative services to accompany the training and consulting.
  • This new name and address will involve several changes. Over the next few months, we’ll be identifying ways to help you communicate faster and more economically. So, you’ll be hearing from us several times in the coming weeks about new branches opening nearer to you, about new rate schedules, and about additional staff to solve your communication problems.
  • This new location represents a new attitude on our part. Oh, yes, we’ve always wanted to provide superior service, but now we don’t expect you to have to look so hard to find us. This new location is only three to five minutes from your downtown office.
  • We have a new mission as well. Our goal is to improve the quality of your customized graphics by upgrading our software to include such new capabilities as …




Example 1: Sample letters for announcement of change of address

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Ms. Henderson:

There’s one thing we’re not changing–our excellent service to you. But just about everything else around here is new:

New hours: 7:00 a.m. to 7:00 p.m.

New address: 12789 Parkriver Road

New name: Healthshop, Inc.

Why all the changes? If it weren’t for the disastrous final analogy, I’d answer as the Big, Bad Wolf did in Little Red Riding Hood’s situation: “The better to see you, the better to hear you, the better to serve you.”

All the changes reflect an important redirection for the company. We think you should be able to call us for your health needs before and after your normal work hours. We want to be conveniently located for you to stop in for those “little” health-care products you may previously have had to purchase while doing your routine shopping. You shouldn’t have to settle for limited choices and higher prices elsewhere.

Remember, too, we can provide a complete customized healthcare plan for your entire organization. Our dietitians, fitness experts, and psychologists will be glad to work with you in designing a wellness program that keeps your employees aware of good health habits and makes them more productive on the job.

If you have any other comments about how we can improve or expand our service to you, give us a call at 233-4577. As always, your health deserves serious attention.

Cordially,



Example 2: Change of address announcement,

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Customers:

As part of our continuing efforts to ensure prompt posting of customer payments, there has been a change in the address to which you return your remittance. The new address is: (address).

Herrington and Power, Inc., is pleased to have you as a customer, and we will continue to look for ways to improve your billing and account services. Count on us.

Sincerely,

P.S. By the way, have you been meaning to call us about some of the new services we provide, such as…? Now is a good time.

Example 3: Change of address letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Rossini:

Jean-Claude’s Hair Salon is changing its hours of operation to better serve you. We will now be open on Mondays from 11 a.m. to 3 p.m.

We hope you take advantage of these new hours, as well as our regular hours of Tuesday-Saturday from 8 a.m. to 6 p.m. Let Jean-Claude’s provide you with a great cut, a brilliant colour, and some high-class style. Please call 488-3934 for an appointment. If you’re satisfied, tell your friends. Remember, any time you refer a new customer to our salon, you are entitled to a $15 discount off your next appointment.

We appreciate your patronage.

Sincerely,



Example 4: Company name change letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Foster:

Please keep reading. If you don’t you may never be able to find us again. Esplanade Furniture is changing names and locations. We will now be known as Uptown Home Furnishings and will be located at 896 Dublin Street.

The name and location change comes at a time when the company is going through some product revisions. Unlike Esplanade Furniture, Uptown Home Furnishings is interested in displaying and selling upscale furniture with name brands such as Cappiccio and Heldon.

One thing that will not change is our friendly sales staff and our honest way of doing business. Come in and browse around. Our new location sale will be announced soon and will include incredible discounts on some of the finest furniture in town.

Sincerely,

Example 5: Example of new location of company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Moira:

The Law Offices of Jones and Miller has acquired a new partner, Jeffrey Davis. As result, we are now the Law Offices of Jones, Miller & Davis. Mr. Davis earned his partnership after a long tenure with the firm. We are looking forward to having him at our decision-making meetings, as he has incredible insight and a willingness to work hard for our clients.

You can still find us at 2323 N. Hampton St. from 8:00 a.m. to 6:30 p.m. As you are probably aware, our speciality is tax law. The partners alone have over 75 years of combined experience in handling tax cases. If you or your company is in need of representation against the government, you can count on us.

Sincerely,

Example 6: Announcing New Location & Name

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. DeGeorge:

Valmont Beauty Academy is changing the times for its continuing education courses. The courses will now be held on Monday and Wednesday nights from 7:00 p.m.–9:30 p.m. Thursday night classes are no longer available.

The following is a list of scheduled topics for this month:

Date Topic
Monday, February 3 Create a “Fading” Effect
Wednesday, February 5 Latest in Men’s Hairstyles
Monday, February 10 Braids
Wednesday, February 12 Formal “Up” Dos
Monday, February 17 Sharpen Your Scissors
Wednesday, February 19 Clipper Techniques
Monday, February 24 Layers
Wednesday, February 26 Highlights

Feel free to pay for the classes in advance at $15 per class, or at the door at $19. We are anticipating excellent insights on new techniques that your clients will love. We hope to see you there.

Sincerely,



Example 7: Announcing New Location/Name

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Dr. O’Neill:

McKenzie’s Bakery is moving to a more convenient location. We will be located in the Maplewood Shopping Center next to Delacroix Grocery. Now you can pick up your fresh pastries when you’re out for that gallon of milk or package of cheese. Or you can come by on your way to work, as we will now be directly off the highway service road.

The move will be finalized on April 3. At that time, the former location on West Gentilly Avenue will be closed permanently.

Remember, McKenzie’s Bakery offers you a wide range of pastries and bread including donuts, eclairs, croissants, shortbread cookies, sponge cakes and sweet rolls, Italian semolina loaves and classic french breads.

We hope to see you at our new location!

Sincerely,

Example 8: New Location

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Asher:

Leonard’s Department Store is shifting to a “mail-order only” business. We will eventually reduce our hours of operation and will completely close our doors when most of our showroom merchandise is cleared out. The anticipated hours of operation for the month of August is Monday – Friday, 8 a.m.- 1 p.m. September hours will be reduced to Monday, Wednesday, and Friday from 8 a.m. – noon.

We apologize for any inconvenience this may cause. However, you can expect some substantial discounts as we close our doors. Most clothes will be reduced 50 percent off the lowest ticketed price. Furniture will be discounted approximately 60 percent off the lowest price. You can expect even more savings as time ticks away.

We hope you will enjoy the convenience of shopping from our enclosed catalogue. You can place an order electronically, or by phone or fax. If you misplace the catalogue, the merchandise can be found on our Web site at www.leonards.com. You can expect the same high-quality merchandise at the same reasonable prices.

Sincerely,

Example 9: Announcement letter for company name change

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Dr. Magellan:

Octavia’s Bookstore is changing its name to Octavia’s Bargain Books to better reflect the spirit of the store and the merchandise sold here. Octavia’s has always had a deal with a book wholesale distributor which has allowed us to sell books at half the suggested price. The word has spread, sparking a massive expansion of our customer base in just two years. However, the management agreed that customers new to the area may not be aware of the special deal Octavia’s is able to offer them for all of their book needs. Hence our new name will announce our BARGAINS.

Octavia’s will continue to serve you at our convenient location at 5333 Pacific Avenue, near the southwest corner of the university campus. Free parking is available in the rear. Come read with Octavia’s Bargain Books.

Sincerely,



Example 10: New location for company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. and Mrs. Stefano:

Pelican Supermarkets are proud to announce that all store branches and pharmacies will now be open 24 hours per day. We know our customers’ schedules are hectic these days. That is why it is essential for grocery shopping to be as convenient as possible. If you’re not ready to do your grocery shopping until after midnight, the staff at Pelican will be awake and ready to serve you. If you need a prescription filled any time of the day—we have a pharmacist on-site around the clock.

Our service centre, which allows you to pay bills, cash checks, and return merchandise will maintain its current operating hours of 7 a.m.–9 p.m.

We are excited about our extended hours of operation and hope that Pelican Supermarkets will continue to be your one-stop shopping headquarters.

Sincerely,


29
Nov 10

Anniversary of Firm







Guidelines : Anniversary of Firm

Anniversary of Your Own Firm

Guidelines and Alternate Phrases

  • Mention the occasion you’re celebrating.
  • We’ve passed a milestone and we’re celebrating. This month marks our fifth year in the Brownville business community.
  • We’d like you to join us in celebrating our 15th anniversary.
  • This year marks our 10th anniversary in the Harrisburg community of friends.
  • Ten years of hard work, sincere referrals, and repeat customers–we’re celebrating our anniversary this month.
  • Thank your customers, clients, suppliers, and other colleagues for their part in your successful business operations.
  • We appreciate your contribution to our success–your loyalty and your own dedication to service.
  • Thank you so much for your part in our success–your purchases, your confidence, and your referrals.
  • Without your confidence in our products and services through the years, our story would not have been so successful.
  • You’ve bought our products, shared your concerns and your needs with us, and passed our name on to your friends and colleagues. Because they respect you and your opinions, they bought from us. And for that, we owe you a great deal of appreciation.
  • Thank you for trusting us to give you the kind of service you’ve needed through the years.
  • You’ve been patient with the new employees through the years as they learned your names and your needs, you’ve been loyal to keep buying from us, and you’ve been talkative in passing on our name to colleagues. How could we ask for more? Thank you so much for contributing to our success.
  • Express appreciation for those who have helped you grow. You may offer a commemoration gift, a product or service discount, or simply a goodwill statement.
  • Through the years, we have continued to appreciate the goodwill and business of customers such as you.
  • We want to take this opportunity to recognize and thank the valued customers who have expressed confidence in us and who have been so loyal to our products.
  • To show you how much we have appreciated your business over the years, we want to offer you a 15 percent discount on any supplies you order during August. To receive this discount, simply present this letter with your order.
  • We are mailing separately a copy of Financial Recordkeeping as a small token of our appreciation for your business over the years.
  • As a new business, we tried to impress you with our fast service and knowledge of the merchandise. And as a “mature” business of 10 years, we’re still trying to impress you. That’s why we want to offer you….
  • As our way of thanking you, we’re enclosing a certificate good for….
  • To celebrate, we’re offering a 10 percent discount on any workshops booked within this month.
  • End with a challenge for the future.
  • We pledge to you our continued very best service. You deserve it.
  • Thank you for helping make this a great 10 years. We plan to keep your needs in mind as we grow.
  • We plan to keep on listening to your needs, and we will never forget your ideas and business have helped keep us on target.
  • We will continue to offer you the best accounting services in the state. Thank you for your patronage.
  • Thanks to your business and partnerships, we plan to live happily ever after–serving you.
  • We don’t want to change a thing in our way of doing business. We plan to keep the prices competitive and the service efficient.
  • We pledge to you our continued efforts to improve our service to you.
  • We plan to continue our efforts to listen to what our customers have to say and to educate ourselves on the changing needs of our world.
  • Our continued growth depends on our attention to customer needs and wants. So, you as customers will remain center stage in our upcoming months of production!
  • Thanks to you, we plan to keep on growing.
  • We have a challenging decade ahead. With our customers as partners, we can change the way the industry does business.
  • We’re excited about the challenging decade ahead.
  • We plan to listen more, hire smart, sell low, and serve right.

Example 1: Sample letter to client on company anniversary

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Mr. Greyson:

We’re celebrating here–October 11 marks 10 years in the Harrisburg community. Thank you for being one of those customers who has continued to depend on us for their office supply needs. Your confidence in our products, our low prices, and our fast service has been vital to our growth, and we want to express our appreciation with a little more fanfare than this letter.

For the entire month of October, we are offering a 10 percent discount on any purchase in any of our stores. Simply bring this letter with you and present it to the cashier when you make your selections.

Thank you again for depending on us “to be there” with all the usual–and the unusual–supplies you need to help your office operate efficiently. We’re celebrating our business partnership; our business is to keep you in business.

Sincerely,

Example 2: Anniversary of firm letter

Company Name or Letterhead
Address
City, State Zip
Date

Addressee
Address
City, State Zip

Dear Mr. Tonette:

We’ve just flipped the calendar page to our anniversary date–this month marks our 10th year in business in this community. We didn’t want to let the occasion pass without telling you your patronage means a great deal to us.

In looking back over our shoulder from that first day until now, we first remember the good customers such as you who have placed their confidence in us and have been so loyal to our products and services. We are well aware our growth is due, in large part, to your trust in us.

We plan happily to continue in the years ahead to provide you the service you’ve come to expect. Thank you for your part in our success.

Sincerely,

Example 3: Letter for anniversary of company

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Vallejo:

Thanks to you, we’re 13 years old and still going strong! I remember working out of my garage before opening up this store. Even then your support was incredible. Now, my business has grown into a relatively large appliance store with 36 employees, including salespersons, deliverers, stockers, and bookkeepers.

Bellaire Appliances wants to show you its appreciation. You are invited to join in our anniversary celebration. On Wednesday, October 9, we will host a sidewalk sale and festival. There will be live music and food booths. Area artists and craftspersons will display their work. In addition, selected items will be reduced by 50 percent. Come by and enjoy the festivities. I look forward to seeing you there.

Sincerely,

Example 4: Anniversary of firm letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Ashbury:

Cardwell Accounting, Inc. is celebrating its first year in business. We opened our doors to the public one year ago on August 9. Faith in our community has helped us grow into a strong firm with accounts throughout the community as well as around the state. We appreciate your taking a chance on us.

In honor of our first anniversary, we are offering all of our regular customers 10 percent off their next service. We want to demonstrate our sincere appreciation for the people who have helped us to grow from almost nothing. Please call us if we can be of service.

Sincerely,

Example 5: 50 year business anniversary letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Jourdan:

Simeon Jewelers is celebrating yet another anniversary. My grandfather opened this store 50 years ago. Today, Simeon’s is the largest discount jeweler in Missouri. You and your family have been loyal customers, and we appreciate your patronage.

Fifty years represents our golden anniversary and we want you to go for the gold. This week only (August 9-13) we are offering ALL GOLD JEWELRY at 50 percent off. If you haven’t purchased jewelry in a while, now is your golden opportunity!

Regards,


27
Nov 10

Transmittals













Guidelines : Transmittals

Transmittals

Guidelines and Alternate Phrases

  • Mention the information you are transmitting first; this document, illustration, printout, check, invoice, or report is the major message of interest. List each item specifically either in the body of the letter or after the signature line beside the “Enc” notation.
  • Tell why the document is being sent. Is it at the reader’s request? For information only? To verify your own records? For processing? For approval? For distribution?
  • Point out the action you want the reader to take or give your reason for sending the documents.
  • We need your immediate approval before we can go further.
  • The enclosed Hite contract is simply for your review; it has already gone to the customer.
  • We are sending a list of these entries simply to verify our records. Would you initial those that also appear in your files?
  • Please distribute copies of this safety poster to your staff at the local branch.
  • If the attached listing is correct, you do not need to take any action. If there is an error in your address or any corresponding notations, please make the appropriate corrections and return the form to us.
  • Give a brief summary of the significant information contained in the attached document. Depending on the document, this summary may mean only the amount of a check or invoice and its purpose, or a lengthy paragraph about major findings contained in a complex report.
  • Anticipate and answer possible questions about the attachments. Explain anything unusual that you think the reader will question–omissions, exceptions, changes, surprises.
  • We have not included the ratings here because….
  • Note on page 2, we have omitted four entries. These omissions are to indicate….
  • Please note the figures for May are exceptionally high.
  • Within two weeks we will forward….
  • Give your opinion, when appropriate, about the enclosed information. Do the enclosed meeting minutes show progress in the negotiations? Do you think the entire project will be completed by the target date? Do you agree with the disputed invoice you’re submitting? In other words, prepare and/or interpret for the reader.
  • Add the name and phone number of the person to be contacted with any questions. Remember, however, that the transmittal information should be complete within itself. The reader should have to call the contact person only with exceptional situations or questions.
  • Ask the reader to acknowledge receipt of the letter, if necessary for your records.
  • Please initial this form and return it.
  • Please call Sharon Love at ext. 2347 if you will be unable to distribute these bulletins before the meeting.
  • As soon as you receive this note, enter the dates on your calendar and call Kevin Black with your reservations.
  • Please sign this letter, make a copy for your files, and return the original to me.

Example 1: Sample letter of transmittal

Memorandum

TO:

FROM:

DATE:

SUBJECT: Audit of Eastern Division, Australia

We have completed our review of Eastern Division, Australia, for the year ending December 31, 19–; our full report is attached.

Our audit revealed weaknesses in the following areas:

• Case disbursements–The Blodgett plant does not cancel vendor invoices to prevent possible duplicate payments.
• Inventories–There are no written instructions on how supplies are counted, documented, summarized, or used.
• Payroll–Numerous employees’ wages have been charged to the incorrect vessel.

We feel our detailed recommendations in the enclosed report require serious attention in the immediate future. Please reply to us by March 15 about the action taken toward these recommendations.

We sincerely appreciate the assistance given our auditor, Jill Johnson, while she was in your area.

Example 2: Transmittal letter examples

Memorandum

TO:

FROM:

DATE:

SUBJECT: Company Telephone Use

Attached for your information only is a copy of a computer run listing each employee under your supervision, his or her extension number, and telephone calls for the previous month. This information will inform you of amounts being charged to your department monthly and allow you to curb any unnecessary calls.

Example 3: Cover letters samples

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Mattox:

Enclosed are Piedmont-Jenter’s answers to the three interrogatories in the Caddy-Seuter v. Fillmore and Piedmont-Jenter suit.

In all cases, we believe we are not liable for the damage because the operators of the equipment were not wearing appropriate safety gear and were not following approved standard operating procedures when the injuries occurred.

Please review these answers and inform me when you set the plaintiff’s deposition and the doctors’ depositions.

Sincerely,

Harold P. Steward

Vice President

Enc: Interrogative #1

Interrogative #2

Interrogative #3

Example 4: Transmittal Information Letters

Memorandum

TO:

FROM:

DATE:

SUBJECT: Schedule of Common Stock Dividend Information

Per your request, I have attached a complete history of the common stock dividends of Fairway, Inc., from its inception to the present.

The information presented reflects all three stock splits (in 1958, 1969, and 1983).

Example 5: Transmittal letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Ladies and Gentlemen:

On behalf of American Enterprises Inc., a Maryland Corporation, we enclose the following documents for filing under the Securities Act of 1933 and the Investment Company Act of 1940:

1. One manually signed and three conformed copies of a Notification of Registration on Form N8-A

2. Ten additional copies of the Registration Statement, without exhibits

3. A certified check for $1500 payable to the Securities and Exchange Commission in payment of the Securities Act of 1933 registration fee and the Investment Company Act of 1940 registration fee

We expect to file a pre-effective amendment to the Registration Statement after receiving comments from your staff on this filing. The amendment will include a pro forma balance sheet and will have cross-references and other blanks filled in.

We request selective review of the Registration Statement. The fund now being registered will employ investment objectives, policies, and techniques similar to those of American International Fund, Inc. The primary difference between the two funds is the investment policy of the registrant will limit the maturities of the portfolio securities to not more than five years.

If you have any questions about this filing, please call Kenneth Woods at 214-445-6667. Would you please acknowledge you have received this filing by stamping and returning the enclosed copy of this letter?

Yours truly,

Kenneth Waites

General Counsel

ds

Enc:

Example 6: Document transmittal samples

Memorandum

TO:

FROM:

DATE:

SUBJECT: Court Order #891-DG-11–Grand Rapids, Michigan

The attached copy of the court order #891-DG-11 regarding our property at Grand Rapids, Michigan comes at the request of D. J. Hougser.

You’ll notice some items show “no address”; we have attempted to mail these payments to the last known address but to no avail. Should you be able to locate any of these addresses, let us know so we can mail checks immediately.

Example 7: Transmittals

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Silcot:

Please review the attached set of four guidelines and give me any suggestions you may have for revisions. We’d like to have your comments by July 1. I apologize for the short deadline, but we want to put the guidelines into effect as soon as possible.

These guidelines are arranged in the usual format (subject, forms used, purpose, procedures) and cover procedures for the following topics:

• Inventory packages
• Motor-fuel analysis
• Tire, battery, and accessory analysis
• Upline litters and reconciliations

I will be back in my office on Friday (ext. 2345) if you have questions about any of these. Thanks for your review and help.

Sincerely,

Sylvia Shores

Research Assistant

tr

Enc:

Example 8: Transmittals documents

Memorandum

TO:

FROM:

DATE:

SUBJECT: Additions/Revisions to Financial and Accounting Methods Manual

Enclosed are additions/revisions to United’s Financial and Accounting Methods Manual. An attached list of topics provides section numbers and pages that have been added or revised. For revisions, please remove the previous subject material and note the changes made to the policy/procedure. For additions, place the new topics in the appropriate manual sections.

As a reminder, each manual holder is responsible for maintaining updated appendixes on all topics, whether mailed with this quarterly distribution or under separate cover. If you have any questions in adding these pages to your manual, please contact me.

Example 9: Reports Transmittal

Memorandum

TO:

FROM:

DATE:

SUBJECT: Memorial LEG Agreements

We are providing the attached documents concerning Memorial, as you requested by phone on April 26, 19–.

1. Shareholders Agreement dated February 10, 19–

2. Amendment to LEG contract dated March 10, 19–

3. Endorsement #3 to Shareholders Agreement dated March 10, 19–

4. Letter from D. J. Stanley dated April 4, 19–

Should you have any questions about these, please refer them to Martha Harvey in the Legal Department, extension 1184.

Example 10: Business Transmittal Letter

Memorandum

TO:

FROM:

DATE:

SUBJECT: RRE Properties

Attached for your processing is check #1566 for $2,200; we received this from RRE Properties as advance payment for preliminary engineering work, order #4499.

The estimated cost of total work on this order is $8,666; upon receipt of RRE Properties’ check for the remaining amount, we will forward it to your office for processing.

Example 11: Transmittal samples

Memorandum

TO:

FROM:

DATE:

SUBJECT: AFE #MT9-991–Installation of Equipment to Serve Tidwell, Inc.

Enclosed are five copies of the preliminary invoice #MT9-991 for $776,000. This represents our engineer’s estimated AFE cost.

The AFE actual cost to date exceeds the engineering estimate; however, late charges, rental charges, and surplus-material refunds will need to be taken into account before we forward the final invoice.

If this invoice amount meets with your approval, please forward it to Harrington Corporation and send us a copy of your transmittal letter for our records.


27
Nov 10

Proposals





Guidelines : Proposals

Proposals

Guidelines

  • Give the overall scope of the proposal, specific recommendation, and total cost up front.
  • Choose the detail arrangement most appropriate for your particular subject. Generally, that means stating criteria, features, or options first. (Don’t assume your reader knows the criteria for weighing details.) Then show how each product, machine, service, person, or company meets the criteria you’ve established. Such an arrangement lets your reader “keep score” more easily and also ensures more equal comparisons than otherwise. You may find, however, any number of other suitable arrangements–geographical, costliness, advanÄes vs. disadvantages. Whatever arrangement you choose, move from most to least significant points and do not mix pros and cons in any category. Separate the pros from the cons, the benefits from the disadvantages, the acceptable from the unacceptable.
  • Weigh and interpret facts and details. Is a specific detail beneficial? Harmful? To be expected? Indicative of a trend? Competitive? Questionable? Why? Don’t simply state a fact and expect your reader to decide if that fact is desirable or undesirable, important or unimportant, acceptable or unacceptable.
  • Don’t equate the quality of your proposal with the length of the recommendation or the money involved; there’s no correlation.
  • When possible, break down total cost so the reader can “play” with the figures, omitting or increasing specific options to fit any budget limitations.
  • Identify subjective statements as such. Add clarifying comments such as “in my opinion,” “according to experts in the field,” “this fact suggests,” or “due to claims of past clients.”
  • Add authority. Can you gather more facts? Interview experts or clients? Survey staff preferences and needs? Give case studies? Produce figures from past years or from other companies?
  • Suggest how the proposal be implemented. Mention individuals or departments to handle specifics and, if appropriate, suggest a target date for implementation.

Example 1: Proposals memorandum

Memorandum

TO:

FROM:

DATE:

SUBJECT: Proposal for Security Guard Service at Bayar Terminal

Due to our growing needs for security at the Bayar Terminal (19– estimated loss from stolen goods amounts to $200,000), I recommend we engage a contract security service to control the flow of personnel, vehicles, and materials/products entering and departing from our terminal. After interviewing six company security offices in the area, I narrowed my investigation to three security services: Bilton, Guardsmen, and Security Unlimited. I propose we offer a contract to Guardsmen at an annual cost of $75,750.

Guardsmen will allow our final approval on assigned guards and will provide results of all reference checks, physical exams, and polygraph tests. Their representative has also allowed access to salary schedules and benefits packages, those being equal to ours at entry-level positions. The guards receive 12 hours of instruction and two days’ personal supervision on the job. As a local company, Guardsmen schedules weekly unannounced supervisory visits and can be flexible in providing backup support.

If you accept this proposal, I’d suggest implementation be turned over to Darrell Bennaham with January 1 as our target date.

This recommendation is based on the following criteria and investigative information from Bilton, Security Unlimited, and Guardsmen.

Hiring Practices

The security company should be willing to go into detail about how guards are selected; all guards should be subject to final approval by our Bayar representative. The security company should provide results of all reference checks, polygraph exams, and physical exams. Also, guards should have acceptable oral and written communication skills. Previous experience as military/civilian police would also be advantageous.

• None of the companies could guarantee its guards had previous military/civilian police experience or acceptable writing skills.
• Guardsmen meets all our hiring criteria except as noted in the previous sentence.
• Bilton does not require their personnel to take polygraphs.
• Security Unlimited will not agree to furnish reference checks. This would suggest background checks are not always made, and such checks would, in my estimation, eliminate approximately 50 percent of all applicants.

Supervision

Bayar should require regular weekly visits by an area supervisor. Without this backup supervision, Bayar Terminal personnel will find themselves repeatedly involved in details of security management, supposedly provided by the security company itself.

• Guardsmen guarantees weekly unannounced supervisory visits.
• Bilton’s procedures call for only “unspecified” visits by its supervisors and would not state how often these visits occur.
• Security Unlimited guarantees weekly unannounced supervisory visits.

Compensation

Hourly rates should be comparable to those paid terminal personnel at entry-level positions, with scheduled increases based on merit. The company’s benefits package should also include uniforms and personal equipment, holiday and overtime compensation, vacations, hospitalization, and life insurance. Such compensation suggests permanence and more highly skilled workers.

• Guardsmen has provided all this requested information. Beginning salaries are comparable to those of our personnel, and raises are based on merit.
• Neither Bilton nor Security Unlimited would provide the details of its benefits package, both merely saying it was “adequate.”
• Security Unlimited’s beginning wage is far below that of our entry-level employees.

Training

Since no state certification is required, the company should provide training prior to posting personnel at the terminal. Guard training should include legal, authority, search/seizure, personal appearance and conduct, emergency plans, and safety. New personnel should work under personal supervision for at least 24 hours before assuming duties alone.

• Guardsmen provides 12 hours’ training and two days’ personal on-the-job supervision.
• Bilton provides eight hours of training prior to assigning a guard to a permanent duty station, and minimal first-day personal supervision.
• Security Unlimited provides six hours of training but no personal on-the-job supervision.

Location

Companies should be located within 50 miles of our terminal to allow for close and frequent supervision and flexibility in providing backup personnel.

• All three companies are local.

Costs

Our requirements for sufficient security include one supervisor/instructor and three security officers (one officer to cover each of the three eight-hour shifts). Weekly, this should amount to 120 hours of straight time, eight hours of overtime, and the supervisor’s salary. Costs for the security service, of course, vary in line with how well the companies meet the above criteria:

• Guardsmen $75,750
• Bilton $58,500
• Security Unlimited $63,385

Security services are like football tickets. If you want to sit on the 50-yard line, you must pay a fair price. However, if you can be satisfied with seats in the end zone, they come a little cheaper.

Example 2: Supervisory skills training program proposal templates

Memorandum

TO:

FROM:

DATE:

SUBJECT: Supervisory Skills Training Program Proposal

Employee Development has been conducting an in-house supervisory course that focuses primarily on theory and information about management concepts and company policies. We would like to propose additional training for first- and second-line supervisors, focusing on skills only–specific behavioral guidance in supervising and motivating employees to increase productivity.

The program would be administered with the help of TAG Consulting, Inc., a Phoenix firm. The total cost of $52,000 will cover customized behavior models, videotaped introductory and practice sessions, six line managers and/or staff certified by TAG as qualified trainers, two classes (20 participants each) of trained supervisors, and trainer manual and participant workbook for reproduction.

Program Objectives

Research shows attempts to change attitudes of supervisors by logical presentation of theory rarely succeed. Therefore, this program focuses on changing on-the-job behavior. The training will focus on skills such as active listening, self-esteem, reinforcement techniques, goal-setting, and other concerns identified by a needs-analysis questionnaire administered to our supervisors.

The actual design will involve videotaping company supervisors as they effectively model the desired behavioral skills. These tapes will provide positive models to use in later training sessions. Supervisors will then practice the specific behaviors demonstrated by the videotape models until they gain confidence in their ability to handle the same situations on the job. Both participants and trainers provide critiques during the practice sessions. Follow-up sessions will allow “report back” time in which participants report on success, problems, and questions arising from on-the-job application.

A schedule of actual consultant-led meetings for needs analysis, program design, and videoscripting and -taping is attached. Also, I’ve attached a sample format for a “typical” session, along with probable topics for all sessions.

Cost Breakdown

• Production costs $20,000
• Actual training costs 18,500
• Travel and miscellaneous consultant expenses 8,200
• Written materials 5,300

$52,000

Of this fee, $20,000 (production costs payable after videoscripting) will come out of our 19– budget allocations for equipment. The remaining $32,000 (payable as training expenses occur) will come from the 19– budget.

Research on Effectiveness and Acceptance of Program

Research has been extensive, involving 18 firms and their accompanying methodology, client references, and TAG’s self-reported results. After narrowing the programs down to three for careful examination, we observed various phases of the TAG program as it was being implemented in other companies (Howell, Inc., Allied, and Cascade Corporation) and made our selection on TAG’s own records and their clients’ records of success.

Further, we have verbally presented the program to key executives in our own company to ask for their insight on possible problems of implementation and about their willingness to help with the planning and scripting. A. B. White, C. T. Smith, R. J. Young, and V. B. Brown all enthusiastically support the program and have given us suggestions for scheduling participants from their particular divisions. D. E. Clung has expressed concern that supervisors may be unwilling to be videotaped in practice sessions; however, we feel his concerns will not materialize with the skillful handling of TAG consultants.

Finally, of course, our prime impetus has come from participants in past in-house supervisory courses. Their repeated comments have been they need “something practical to really use back on the job.” These concerns from supervisors again surfaced in the 19– needs-analysis survey conducted in February.

Confidently, we suggest this supervisory-skills program will produce the results our personnel have requested. Immediate approval of this proposal will enable us to use the start-up money from our 19– funds and schedule our first TAG planning consultation in December.

Example 3: Proposal to daycare facility for staff child

Memorandum

TO:

FROM:

DATE:

SUBJECT: Daycare Facility Proposal

Bandera Corporation continues to grow, employing twice as many staff members as last year. We have determined that more than 50 percent of all staff members have children under the age of five. We recommend Bandera Corporation open an in-house daycare facility. This facility would cost approximately $100,000 per year, but would be funded by families with children in attendance.

Results of a recent questionnaire distributed to employees indicated a major concern was having their young children in daycare. Many mentioned that driving across town to the daycare put them in a constant rush. Also, they were concerned for the entire day about being so far away if the child needed them. Studies have shown that parents who are able to be with their children on breaks and during lunch show an increase in creativity and productivity on the job. In addition, in-house daycare results in fewer late arrivals and days taken off from work.

To recap the benefits: An in-house daycare center would increase productivity of employees by alleviating the stress associated with (1) the rush across town to drop off and pick up kids from daycare centers, (2) being in a different location than their children for more than 8 hours per day, and (3) the high costs associated with daycare.

Start-up for the daycare would require renovation of the empty offices in the west wing. This renovation and the appropriate equipment would cost approximately $15,000. The excess from underspending in all departments from last fiscal year would cover the costs. Personnel and human resources would hire one full-time daycare director, two certified child care professionals and two assistants. The cost of hiring these employees is included in the original estimate of the annual cost of the project.

If you have any questions or comments concerning this proposal, contact Sherry Billings at Ext. 334 or Brenda Janson at Ext. 360.