[tab name=’Guidelines’]

Guidelines : For Professionalism/Quality of Service

Thank You For Professionalism/Quality of Service

Guidelines

• Express the high standards your company has and the quality of work you look for in an employee.
• State how this employee has met these qualifications and high standards and express your heartfelt appreciation.
• List what the company will do for the employee in return for his/her outstanding service. For example, trips, bonuses, extra leave, recognition in the company newsletter or an award at the company banquet.
• Close with another thank you for their professionalism and the example they give to the other employees.

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[tab name=’Example 1′]

Example 1: Sample letter of employee appreciation

Company Name or Letterhead
Address
City, State, Zip

Date

Addressee
Address
City, State, Zip

Dear Annette:

We would like to thank you for the professional behavior you exhibited when a recent customer erroneously blamed you for a problem with her merchandise.

We have never expected our employees to have to endure such abusive behavior, even if the person in question is a customer. This makes your restraint and continued politeness all the more appreciated. It truly was above and beyond the call of duty.

If such a situation occurs again, please ring for a manager immediately. We would like to keep you from having to endure such a situation in the future. Thank you again for presenting our company in such a positive light.

Cordially,
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[tab name=’Example 2′]

Example 2: Compliment Letters

Company Name or Letterhead
Address
City, State, Zip

Date

Addressee
Address
City, State, Zip

Dear Blanche::

We would like to commend you on the exceptional efficiency with which you carry out your daily duties.

Your friendliness, helpfulness on the phone, and willingness to perform small tasks that ensure our guests’ comfort during their stay with us have not gone unnoticed. We feel your professionalism is an example to all of the workers in our employ.

Please accept this “Paid Day Off Pass,” which you may use at any time during this month, in recognition of your extraordinary efforts on behalf of our hotel.

Yours Truly,
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[tab name=’Example 3′]

Example 3: Letter of recognition example

Company Name or Letterhead
Address
City, State, Zip

Date

Addressee
Address
City, State, Zip

Dear Mr. Luciano:

We would like to thank you for the care you have shown in your handling of Mrs. J.K. Silverstein’s account. As you know, her account has been misrepresented in the past, and it was a true measure of her faith that she allowed us the opportunity to work for her again.

Your handling of the account was flawlessly executed—you took the time to meet with Mrs. Silverstein and review her account history, patiently listening to her questions and concerns.

Mrs. Silverstein praised your professionalism before she left that day. For her to do so after the mistakes that were made previously on her account speaks volumes about your performance.

Keep up the good work.

Sincerely,
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[tab name=’Example 4′]

Example 4: Employee recognition letter examples

Company Name or Letterhead
Address
City, State, Zip

Date

Addressee
Address
City, State, Zip

Dear Ms. McGuire:

Congratulations and thanks are in order following your cool behavior during a recent robbery.

We are grateful to you for the quick manner in which you managed to calm the rest of the staff and your willing compliance with the robber’s demands, which ensured the safety of the others involved. Your observations of the robber’s description were instrumental in the police’s apprehension of him. Few in such a situation would have the wits to recall the amount of detail you provided.

While we understand your decision to resign following the incident, we want you to know how sincerely appreciative we are. Should you ever decide to return, the door will always be open.

Sincerely,
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[tab name=’Example 5′]

Example 5: Thanks for quality of service

Company Name or Letterhead
Address
City, State, Zip

Date

Addressee
Address
City, State, Zip

Dear Emilio:

We would like to express our sincere thanks for the ease in which you manage the phones, daily schedules, travel plans, typing of briefs, and lunch arrangements for fourteen busy lawyers.

I know we do not often take the time to thank you for these services. Still, you continue to tend to our needs much more efficiently than any secretary we have had in the past.

As a small token of our appreciation we would like to schedule your lunch for a change. We would be pleased if you would allow us to take you to Medallion’s for a long lunch this Friday. We feel this would be an excellent time for you to become better acquainted with some of our senior partners.

Yours truly,
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