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Example 1: Complaint letters for poor service

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Griffin:

We are becoming increasingly concerned about the inconsistent quality of your carburetor parts.

As you know, your prices are higher than most of your competitors. However, we felt that our zero defects contract saved us more than enough in inspection and faulty parts costs to make up the difference. That has not been the case for the last three months. In your March shipment we found 56 faulty units, in April 75, and in May we had no choice but to return your shipment after 14 percent of the units failed inspection.

I don’t want further problems to threaten the relationship our companies have fostered over the last three years. The reliable parts you provided in the past are vital to maintaining the reputation of our carburetors.

Please contact me to discuss your plan for how we might solve this problem.

Sincerely,
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Example 2: Complaint letters for low quality product

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Vjeras:

I want to express my dissatisfaction with your internet service over the past month. We rely on 24-hour internet access to process orders our customers make from our web site. Since we switched to your service, we have experienced frequent problems logging on and numerous cut offs while downloading orders. What was once a minor administrative task has turned into a daily technical struggle.

Currently, we pay $264.00 per month for 33 internet accounts for our employees. We would like to stay with World Link, but we cannot continue to pay such rates for unreliable service.

Please let me know what you can do to rectify the situation.

Sincerely,
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