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Example 1: Sample letters for incorrect bill

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Mason:

Thank you for delivering our spring order so promptly.

In looking over your invoice, we noticed a discrepancy between the price you quoted us over the phone and the price on our invoice.

The original quote was $3.20 per unit, for a cost of $3200.00 for 1000 units. Minus the bulk order discount of 5 percent, the quoted price was $3,040.00 total. It appears our invoice price did not subtract a bulk order discount, thus the price is $3,200.00.

Could you review our invoice, and let us know what the correct price is? We will hold payment until we hear from you.

We chose your company because, based on your quote, we believed you could give us the lowest price. We understand that accounting errors occasionally happen. We hope we can resolve this matter in a timely fashion and move ahead with our business relationship.

Sincerely,
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[tab name=’Example 2′]

Example 2: Request letter for billing error

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Richardson:

Could you take another look at our January statement, order number 73892? We understood that our price would be $6.99 per gallon of detergent #19965-29. Our statement charges $309.60 for 40 gallons of detergent at $7.74 per gallon.

We suspect that this is one of those billing errors that happens to every business occasionally. Once our accounting department receives a revised statement, we will be happy to proceed with payment.

We appreciate your services and hope we can settle this confusion without delay.

Sincerely,
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