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Example 1: Letter of non payment

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Axton:

Thank you for your quick response to the notice concerning your outstanding balance. You indicated that the balance was paid in full on July 9. Unfortunately, we have no record of this payment.

We will waive late fees until March 29 due to the confusion. Please send a new check as soon as possible. If the first check turns up or arrives or turns up after we receive the new one, you will be promptly notified.

Sincerely,
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[tab name=’Example 2′]

Example 2: Payment not received letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Hitchcock:

Thank you for your phone call on December 15 concerning your payment. You mentioned that a check was mailed to Business Man Today magazine on December 1; however, we have been unable to find a record of this payment. Payments typically go through several checkpoints before they are deposited into our account. We believe that the check never arrived at our office.

The payment may have inadvertently been held up in your office or lost in the mail service. Please submit a new check as soon as possible to avoid missing any issues of Business Man Today magazine.

Sincerely,
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[tab name=’Example 3′]

Example 3: Non payment of invoice letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Simpson:

Thanks for the recent fax which presented a copy of your duplicate check and payment information. This information assisted us in our search for your payment: unfortunately, our records indicate that this payment was never received since May 3. An error may have occurred during shipment or delivery.

If you submit a new check by August 1, there will be no interruption in your service, nor will there be a late charge. We appreciate your business and the responsible way in which you have always handled your account.

Sincerely,
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