[tab name=’Example 1′]

Example 1: Sample letter for payment returned

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Samuels:

We received your order via the internet for delivery of two dozen red roses. Unfortunately, the credit card number you entered was rejected due to expiration. If you feel this is an error, please contact your credit card company immediately. Meanwhile, if you would like to pay with another credit card, please fill out another credit card payment form at our web-site. When the computer asks for the numbers you are ordering, please enter the following number instead: 34554KJK-3343. This number represents your previous order and will call it back up on the screen.

Thanks for your order. Please let us know if we can be of assistance in resolving this matter.

Sincerely,
[/tab]
[tab name=’Example 2′]

Example 2: Credit card expired letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Jackson:

We received your order for a shipment of bookshelves on March 14. Unfortunately, the shipment will be delayed because the credit card transaction could not be completed. Your card carries a February expiration date. Another credit card must be submitted for approval or a check for the total amount ($1090.94) must be received before the order can be released.

Please let us know if we can be of assistance in resolving this matter as quickly as possible. We are eager to get the bookshelves on your showroom floor.

Sincerely,
[/tab]
[tab name=’Example 3′]

Example 3: Declined credit card transaction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Owens:

We appreciate your interest in our business association. Unfortunately, the card you gave us for payment was expired and we were unable to complete the transaction. Fees must be paid in full before active membership is allowed. You are welcome to come down to our headquarters and use a different card, or pay for the full amount with a check or money order. If you wish to participate in the mid-summer conference, your fees and registration must be received by July 29.

We look forward to your joining our family.

Sincerely,
[/tab]
[end_tabset]