First, we should say thanks to customers for their order
and second, you are not able to deliver the item with proper reasons like backorder or out of stock
[tab name=’Example 1′]
Example 1: Sample letter for backorder Notofication
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mr. Blatnik:
Thank you for your order of 450 Arabian blue tiles.
Currently, we do not have enough tiles in our inventory to fill your order. We expect the next shipment from our supplier in the first week of August. As soon as the shipment arrives, we will deliver your tiles immediately.
Please accept our apology for the delay.
Sincerely,
[/tab][tab name=’Example 2′]
Example 2: Apology letter for backorder or Out of Stock
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mrs. Wilhelm:
We were pleased to receive your order for an oak Wrap-Around Computer Desk.
Unfortunately, we will have to place your desk on backorder, pending the next shipment from our manufacturer in London. We will make every effort to deliver the desk to you by the third of April.
We appreciate your patience.
Sincerely,
[/tab][tab name=’Example 3′]
Example 3: Customer apologies letter for backorder, Out of Stock,
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear Mr. Marquez:
We appreciate your order for 600 feet of windbreak fencing.
Usually, we are able to fill such orders within one week. However, due to unexpected demand for windbreak fencing this month, we have sold-out our inventory. Your fencing has been placed on backorder.
We are presently implementing plans to increase production and should have your order ready before December 17.
We regret any inconvenience this delay may cause.
Sincerely,
[/tab][tab name=’Example 4′]
Example 4: Apology letter for out of stock item
Company Name or Letterhead
Address
City, State Zip
Date
Addressee
Address
City, State Zip
Dear,
Thank you for your order of the Hamilton Smoke Alert smoke detector. Response to this offer has been overwhelming and, to be honest, we are having difficulty meeting the demand.
We have sold out of our current supply and are expecting a new shipment within two weeks. We will alert you and ship your order as soon as that shipment arrives. We will not charge the credit card number you have given us until your order is shipping.
We apologize for any inconvenience this delay has caused and thank you for your patience.
Sincerely,
[/tab][end_tabset]