[tab name=’Example 1′]

Example 1: Sample letters for Offering restitution in Billing Problem

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Alexander:

I want to offer my apology for billing TransWestern for an extra pallet of undercarriage plates. You were indeed right to send it back. We have rechecked our records and discovered that the amount of pallets to be delivered was entered incorrectly on the driver’s work order. Enclosed is a corrected invoice.

Please send me the bill for transporting the pallet back to our warehouse, and I will promptly reimburse you. Also, I hope you will accept tickets to join us at the Memorial Weekend game at our company suite in Williams’ Stadium.

Again, I apologize for the confusion and thank you for bringing this matter to our attention.

Sincerely,
[/tab]
[tab name=’Example 2′]

Example 2:Sample letters for Offering restitution

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Palmer:

I hope you will pardon our error in your February statement. We accidentally charged you for the lumber order which you had prepaid on May 11. Your account will show the correct amount as of tomorrow at noon when our billing department processes the correction.

By way of restitution, please accept this 15 percent discount coupon on your next bulk order. We will also deliver this order to your job site, free of charge.

Please accept our apology for the mix-up. We appreciate your continued business.

Sincerely,
[/tab]
[end_tabset]