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Example 1: Sample Letter for Notifying Customer of Error

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Addison:

We made an error on your January statement. We charged you the monthly fee of $62.55 for the insurance on your 1990 Traveler sedan. However, we forgot to credit your account for the first two months in advance into our billing system. Therefore, we will apply the credit off $62.55 you have given us to your next month’s statement.

We apologize for any inconvenience our oversight may have caused and thank you for choosing Redwood Insurance.

Sincerely,
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[tab name=’Example 2′]

Example 2: Notifying Letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Liu:

We found in your May 14 purchase order of 25 flats of hearty begonias. We charged you $250.00 for 25 flats at $10.00 each. However, we learned our cashier mistakenly entered the price of garden begonias, a less expensive variety. The correct price for your purchase should have been $12.00 per flat, $300.00 total. We regret the mistake and request the payment of $50.00 within 30 days.

You are a valued customer. We are working to avoid errors like these in the future by installing a new bar code inventory system.

Sincerely,
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